Community Support Services Program Manager

Foundation Communities•Austin, TX

About The Position

The CSS Program Manager provides leadership and oversight for the Community Support Services (CSS) program, ensuring high-quality, trauma-informed, and person-centered services for residents across Foundation Communities properties. The role oversees Case Management Services, Adult Clinical Services, and Youth Development Programs to promote coordinated, consistent, and data-driven service delivery. The Program Manager leads and supervises the CSS Case Management team, including Clinical, Development, and General Case Managers. Responsibilities also include coordinating contracted therapeutic providers, supporting staff development, monitoring program outcomes, analyzing data, and guiding quality improvement. The role collaborates with property management, Learning Center leadership, internal teams, behavioral health providers, community agencies, and local organizations. It represents Foundation Communities in relevant meetings and community events and supports outreach, trainings, and cross-departmental initiatives. The position is based at varied Family Properties and Mission Plaza and requires regular travel or commuting to Foundation Communities locations. The work takes place in multifamily housing and office environments that may involve housing instability, behavioral health needs, and socioeconomic stressors. A flexible schedule, including occasional evenings or weekends, is required to meet program or community needs.

Requirements

Master’s degree in Social Work, Counseling, or a related field.
Current LCSW, LPC, or equivalent clinical license in the State of Texas.
3–5 years of experience in case management, behavioral health, or supportive housing, including supervisory or leadership responsibilities.
Strong knowledge of trauma-informed, culturally responsive, and person-centered practices.
Ability to supervise, coach, and develop staff in a supportive, team-based environment.
Skills in data analysis, program evaluation, and quality improvement.
Excellent communication, collaboration, and relationship-building skills with internal and external partners.
Ability to travel or commute regularly to various Foundation Communities properties and locations as needed.
Ability to maintain professional boundaries and confidentiality.
Willingness to work a flexible schedule, including occasional evenings or weekends, to meet program or community needs.

Nice To Haves

Experience in supportive housing, behavioral health, or community-based program management.
Familiarity with clinical supervision, quality assurance, and grant compliance processes.
Bilingual in English and Spanish.

Responsibilities

Provide leadership and oversight for the Community Support Services program and its case management, adult clinical, and youth development components.
Lead and supervise the CSS Case Management team, including Clinical, Development, and General Case Managers.
Supervise, coach, and evaluate staff, providing reflective supervision and ongoing professional development.
Foster a supportive, trauma-informed work environment that promotes staff well-being, confidence, and resilience.
Coordinate and monitor contracted therapeutic providers to ensure service quality and alignment with program goals.
Track and analyze program data, service utilization, outcomes, and overall effectiveness.
Prepare reports demonstrating impact, identifying trends, and guiding continuous quality improvement.
Collaborate with property management, Learning Center leadership, and internal teams to coordinate resident support.
Build and sustain partnerships with behavioral health providers, community agencies, and local organizations.
Represent Foundation Communities at meetings, coalitions, and community events related to resident services and behavioral health.
Support community outreach and participate in leadership meetings, trainings, and cross-departmental initiatives.
Uphold the organization's commitment to equity, inclusion, and trauma-informed care in service delivery.
Perform additional related duties assigned to support program and agency goals.