CSS Leader

Hamilton Health Sciences•Hamilton, ON

14h

About The Position

The CSS Leader will work collaboratively as a member of a site team to plan, organize, coordinate, control and evaluate the daily activities of Customer Services under the supervision of the Site Manager. The Leader will be accountable to direct and manage staff to ensure the provision of services meets customer needs and complies to all legislated and best practice standards.

Requirements

Post-secondary education including leadership courses
Recent (3-5 years) supervisory experience preferably in a hospital environment
Previous experience providing adult education and working in a union environment
Working knowledge of the Occupational Health and Safety Act
Solid understanding of client-centered service and service excellence.
Effective presentation and writing skills and intermediate computer skills
Demonstrated excellent interpersonal, communication and team-building skills
Demonstrated leadership skills and the ability to work effectively in a team environment.
Demonstrated ability to supervise numerous and diverse activities, organizing and prioritizing appropriately to meet demands and expectations
Demonstrated ability to analyze, problem-solve, make recommendations for change, implement and evaluate
Evidence of commitment to continuous education