CSS Manager

St Anthony Foundation•San Francisco, CA

1d•Onsite

About The Position

St. Anthony’s, founded in 1950, is the most comprehensive safety net service center in San Francisco, directly providing food, clothing, medical care, addiction recovery services, access to technology, job training, and other critical resources to the community. Every day we support and are supported by thousands of San Franciscans. Everyone who comes through our doors joins the St. Anthony's team and helps us create a future where all people flourish.

Requirements

5+ years of supervisory experience in safety, security, emergency response, social services, or related field.
3+ years of experience in crisis intervention, conflict de-escalation, or community safety work.
Experience supervising staff in a 24/7 or shift-based environment preferred.
Strong leadership, communication, and conflict resolution skills.
Ability to respond to emergencies and high-pressure situations calmly and effectively.
Experience working with individuals experiencing homelessness, poverty, behavioral health challenges, or substance use preferred.
Ability to work non-traditional hours including evenings, weekends, and holidays.
CPR/First Aid certification required within 3 months of hire.
Crisis Prevention / De-escalation training required within 3 months of hire.
Proficiency in Microsoft Office and basic data systems.
Commitment to St. Anthony Foundation Statement of Values and a desire to work for a social services agency serving the poor.

Nice To Haves

Bilingual (Spanish, Cantonese, Mandarin, Tagalog) preferred.

Responsibilities

Supervise CSS Assistant Manager, Supervisors, and frontline Community Safety staff.
Responsible for hiring, onboarding, training, scheduling, coaching, performance management, and discipline of staff.
Provide ongoing staff training in de-escalation, trauma-informed care, documentation, and safety procedures.
Facilitate regular staff meetings, training, and team communication.
Ensure staff demonstrate professionalism, strong customer service, and respectful interactions with all guests and staff.
Review incident reports, documentation, and staff performance regularly.
Role model and set the expectation that staff treat all individuals with dignity and respect.
Oversee and assist staff with accurate and timely reporting and documentation, including 86 reports, incident reports, guest complaints, and follow-ups.
Ensure a safe and secure environment for staff, guests, volunteers, and visitors across St. Anthony facilities and surrounding areas.
Oversee daily CSS operations including staffing coverage, patrols, incident response, and building security checks.
Ensure immediate, accurate reporting and documentation of safety incidents, emergencies, and daily activity logs.
Develop, implement, and maintain standard operating procedures for safety, crisis response, and emergency situations.
Coordinate emergency response procedures including evacuations, medical emergencies, and crisis intervention.
Maintain and oversee safety equipment, radios, supplies, and program inventory.
Assist in foundation-wide safety planning, fire safety, and emergency preparedness.
Ensure all safety procedures follow trauma-informed and non-violent crisis intervention practices.
Demonstrate integrity, professionalism, and calm leadership in high-pressure situations.
Treat all guests, staff, and community members with dignity, empathy, and respect.
Practice direct, respectful, and clear communication.
Support St. Anthony Foundation’s mission, values, and Franciscan identity.
Comply with all St. Anthony safety policies and workplace requirements.
Develop staff schedules and ensure appropriate coverage across all locations and shifts.
Oversee payroll approval, timekeeping, overtime monitoring, and staffing levels.
Assist in developing and monitoring the program budget and expenses.
Maintain program policies and procedures and ensure documentation systems are accurate and timely.
Investigate and respond to safety incidents, staff incidents, and guest complaints.
Maintain program data and reporting systems.
Provide ongoing evaluation of CSS services and recommend improvements to operations and service delivery.
Work closely with Program Managers to enforce safety procedures across all St. Anthony programs.
Serve as liaison with local community groups, neighboring organizations, and public safety partners.
Advise internal departments on safety procedures and crisis response practices.
Provide training and guidance to staff across the organization on safety protocols and de-escalation practices.
Maintain communication systems and incident communication across departments.