CSR Warehouse Associate II

Dal-Tile • Bluffton, SC

1d • Onsite

About The Position

Dal-Tile is currently seeking an exceptional CSR Warehouse Associate II to join our TEAM! As the CSR Warehouse Associate II, we need someone who is ready to provide a variety of support, such as servicing walk-in customers, answering customer inquiries, providing samples, and completing sales transactions. Primary Objective: To ensure effective and efficient coordination between the Company and its customers with a high level of service and support. Performs a variety of material handling duties associated with the warehouse. Process sales orders and resolve customer product or service issues as needed.

Requirements

• High School Diploma or GED equivalency required.
• 1 or more years of customer service experience.
• Certified Forklift Operator.
• Excellent oral and written communication skills with a demonstrated ability to interact effectively with individuals at all levels in the organization are required.
• Good voice quality that is conversational and professional.
• Ability to interpret and follow oral and written instructions, policies, guidelines, and processing standards.
• Ability to demonstrate strong organizational and problem-solving skills is required.
• Ability to demonstrate strong interpersonal relationship-building skills.
• Must have a moderate level of computer skills in Word and Excel.

Nice To Haves

• Focus on customer account management preferred.
• Prior tile industry knowledge is preferred.
• 3+ years of previous warehouse experience preferred.

Responsibilities

• Performs a variety of warehouse duties such as pulling/assembling customer orders, checking outbound orders for accuracy/completeness, inventory stock checks, restocking and labeling vendor products, maintaining displays (tools, caulk, etc.), moving, storing, and replenishing material, and conducting daily cycle counts.
• Performs receiving duties such as receiving and unloading inbound material, processing inbound shipments and stock material, processing customer returns, and notifying management of damaged shipments for freight claims.
• Operates forklift equipment.
• Provides customer account management, which may include, but is not limited to, order entry, order inquiry, product information, order status, pricing, stock check, and transportation management.
• Provides customer service for a high volume of inbound calls using ACD (Automated Call Distribution).
• Responsible for keying in orders, processing faxes, and preparing reports.
• Interfaces with various groups, including but not limited to internal teams and SSCs, to address customer inquiries and order issues from order entry to order delivery.
• Participates in special projects and performs additional duties as required.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED