CSR/Teller

Peoples Bank and Trust•Nickerson, KS

3d•Onsite

About The Position

The CSR/Teller works in direct contact with customers in a professional environment. This position is responsible for more advanced administrative, technical, and professional duties within the bank. These responsibilities include recommending products and services to customers and business entities in order to provide them with a better banking experience. This position reports to the Frontline Manager.

Requirements

High School Diploma or equivalent required
Advanced knowledge and understanding of all products and services offered by Peoples Bank and Trust and understanding of policies and procedures of Peoples Bank and Trust as related to services provided
Attention to detail
Ability to assess businesses to determine customer need and make recommendations
Strong written and verbal communication
Self-motivation
Self-management
Problem-solving
Organized
Analytical
Interpersonal
Customer relationship building
Time management
Computer literacy
Strong ability to multi-task
Applied leadership and mentoring/training

Nice To Haves

2+ years banking or customer service experience preferred

Responsibilities

Engage customers according to the bank’s Benchmark Service Standards
Foster ongoing relationships that improve customer commitment
Recommend products to customers based on their needs
Respond to customer requests by providing simple and knowledgeable guidance to resolve issues
Project a favorable image of the bank to the community
Open and maintain personal, business, trust, and estate accounts
Demonstrate a commitment and participate in the bank’s High Performance Growth Strategy
Cash checks, handle deposits and miscellaneous transactions, including cash advances, gift cards, and BBOK credit card payments
Maintain a balanced cash drawer
Assist with mail and night drop transactions
Answer teller-related issues on incoming phone calls
Assist with balancing issues, vault balancing, ordering of money, and shadowing new tellers as needed
Initiate and maintain customer contact through a variety of methods, including but not limited to customer interaction, call activity, and community involvement
Build and maintain professional working relationships with other internal departments to drive products, services, and referrals to ensure that customer satisfaction is achieved
Various other duties as assigned