CSR SIS Designate

Fanshawe Toronto@ILAC•London, ON

6d•Onsite

About The Position

The Faculty of Health, Community Studies, Nursing and Public Safety at Fanshawe College prepares future professionals to make a meaningful impact in the lives of individuals and communities. Through hands-on learning, state-of-the-art facilities, industry partnerships, and experienced faculty, students develop the practical skills, knowledge, and confidence needed to excel in today's evolving healthcare, social services, and public safety sectors. Whether pursuing a career in nursing, community services, emergency response, or health-related fields, graduates leave Fanshawe ready to lead with compassion, professionalism, and purpose while meeting the growing needs of employers and the communities they serve. Under the supervision of the Dean, the Customer Service Representative - Student Information Systems (SIS) Designate is responsible for providing customer service, secretarial and clerical support with primary responsibility as the Student Information Systems (SIS) liaison for the Faculty of Health, Community Studies, Nursing and Public Safety. The incumbent is the first point of contact for walk in and telephone inquiries.

Requirements

Post-secondary two (2) year diploma or equivalent in Office Administration, Business or equivalent combination of academic education and related work experience
Minimum one (1) year of experience in a team environment in an academic service office using a variety of computer software packages such as word processing and spreadsheets
Strong organizational skills, time management skills and attention to detail
Ability to multi-task and work independently
Excellent verbal and written communication skills

Nice To Haves

Familiarity with student information systems in a post-secondary work environment would be an asset

Responsibilities

Assigns class letters (program sections) for all programs
Monitors mid-term and final grading, and academic standing activities according to scheduled deadlines
Liaises with faculty on an ongoing basis to prompt for, and obtain information (e.g. grades) by the due date according to College procedures
Solves registration and student record issues or determines appropriate course of action for student to take
Collates from academic records graduation lists, verifies accuracy, and liaises with the Office of the Registrar to exchange records
Processes and maintains school records for internal and external course credits. Follows up with students if correct documentation is missing
Assists with generation and distribution of class lists for faculty at the beginning of each academic term
Generates and distributes class rosters for faculty at the beginning of each academic term
Mails letters to applicants and registrants as needed, including collating packages as required
Maintains student records filing system
Posts Faculty and Program timetables each semester
Course and program enrolment/registration for Faculty of Health, Community Studies, Nursing and Public Safety students
Plans and participates in development of Orientation Schedule for students
Runs admission reports from system, and program registration and verifications for all first semester Faculty of Health, Community Studies, Nursing and Public Safety
Adds applications and verifies advanced standing and PLA data and maintains all related documentation; processes add/drop courses for readmission students
Determines status of student registration i.e. part-time or full-time and initiates the appropriate paperwork and advises the student and faculty of the correct procedure to follow
Liaises with cooperative education consultants to obtain information necessary for graduation from co-op programs
Assists both faculty and students with academic matters relating to the system
Liaise with student regarding all matters of registration from course enrolment to credit approval/denial to eligibility for graduation
Collects and updates systems for applicant supplemental submissions
Performs front-line reception and clerical duties for the Faculty of Health, Community Studies, Nursing and Public Safety
Serves as first point of contact for the office, answering telephone inquiries and dealing with a variety of callers and walk-in clientele
Establishing the nature of the inquiry to ensure that student/staff/faculty are directed to the appropriate party or service
Distributes all messages to and from student/faculty/staff
Maintains calendars and books appointments for Associate Dean, Academic Advisors and when required Coordinators and other staff
Monitors office supplies, instructional and photocopier supplies and ensures an adequate stock is maintained, will purchase/order as required
Arranges for maintenance to photocopiers when required, training on photocopiers as required
Distributes mail, sends and distributes incoming faxes to the appropriate parties
Collects and date stamps student assignments for school and distributes to faculty
Maintains school contact information records by updating telephone lists and active directory information
Complete updates to Course Outline Mapping and Management System (COMMs) each semester
Types and formats COMMs and submits to Associate Dean for approval
Tracks submission of all COMMs, ensures all are received on timely basis, so modifications can be made by deadline
Maintains the school program and course outline information binders
Provides back up to other CSR and SIS Designates within the Faculty
Assists with College approved activities such as College graduation ceremonies, Instructional Feedback Surveys, and KPI surveys