CSR Sales Representative CFL

UNIVISTA HOLDINGS LLC•Casselberry, FL

13d•$18 - $19•Onsite

About The Position

We are seeking a highly motivated, professional, bilingual Customer Service Sales Representative to serve customers in English and Spanish. The role handles customer inquiries and resolves issues while promoting insurance products and services. The representative communicates with customers by phone, offers personalized solutions, maintains accurate interaction records, and collaborates with colleagues and other departments when issues need escalation. The role also includes sales and customer service training, local store marketing initiatives, and representing the company in business-related activities. The position is based at the Call Center-CFL in Casselberry, Florida, and is full-time. The stated pay range is $18.00–$19.00 per hour. The company describes itself as a fast-growing bilingual insurance agency serving clients across Florida and Texas, offering auto, home, life, and commercial insurance solutions. It describes opportunities for career growth from CSR to agent, team lead, manager, and owner.

Requirements

Bilingual proficiency in English and Spanish is mandatory.
High school diploma or equivalent required.
Basic computer proficiency, including familiarity with CRM systems and Microsoft Office applications.
Excellent verbal and written communication skills, with the ability to articulate solutions clearly and concisely.
Strong problem-solving skills and a focus on timely, effective resolutions.
Strong organizational and time-management skills to handle multiple tasks efficiently.
Professional, energetic, and able to work in a fast-paced environment and adapt to changing priorities.
Reliable transportation is required.

Nice To Haves

Previous experience in a call center or customer service role is preferred.
Sales or telemarketing experience is a plus.
One year of customer service experience is preferred, preferably in an insurance-related field with a 2-20/440 license.

Responsibilities

Handle incoming customer calls promptly and professionally.
Make outbound calls to follow up on inquiries, resolve issues, or promote products and services.
Identify customer concerns and resolve them effectively.
Use problem-solving skills and product knowledge to address inquiries and complaints.
Resolve customer issues and inquiries efficiently while maintaining accuracy and quality.
Understand customers’ needs and preferences and offer personalized solutions and recommendations.
Promote products and services, using upselling and cross-selling techniques.
Maintain accurate records of customer interactions, inquiries, resolutions, and follow-up actions.
Collaborate with team members and other departments on complex issues, escalating unresolved issues as needed.
Follow company policies and procedures, including regulatory requirements and data-protection guidelines.
Attend required sales and customer service training sessions.
Execute local store marketing initiatives and other marketing efforts.
Represent the company in business-related activities.
Perform other duties as assigned.

Benefits

One week of paid time off to start, increasing with tenure.
Medical insurance and comprehensive health coverage.
Sick time separate from paid time off.
Dental and vision coverage.
Performance bonus tied to results.
Voluntary supplemental insurance plans.
Employee referral rewards.
Company-paid basic life insurance.
Career growth path from CSR to agent, team lead, manager, and owner.
401(k) with company match.
Ongoing sales, product, customer service, and compliance training and development.