CSR Sales Representative
About The Position
The CSR Sales Representative handles customer inquiries, resolves issues, and promotes insurance products and services. The role communicates with customers in English and Spanish, provides personalized recommendations, maintains accurate interaction records, and works with team members and other departments to resolve or escalate complex matters. The representative also supports local store marketing initiatives, attends sales and customer service training, and represents the company in business-related activities. This is a full-time position located in Saint Cloud, Florida. The listed pay range is $16.00–$17.00 per hour. The agency offers a career path from CSR to Agent, Team Lead, Manager, and Owner.
Requirements
- Fluency in English and Spanish is mandatory.
- High school diploma or equivalent.
- Basic computer proficiency, including familiarity with CRM systems and Microsoft Office applications.
- Excellent verbal and written communication skills, with the ability to explain solutions clearly and concisely.
- Strong problem-solving skills and focus on timely, effective customer resolutions.
- Strong organizational and time-management skills to handle multiple tasks efficiently.
- Professional and energetic approach, with the ability to thrive in a fast-paced environment and adapt to changing priorities.
- Reliable transportation is required.
Nice To Haves
- Previous call center or customer service experience is preferred.
- Sales or telemarketing experience is a plus.
- One year of customer service experience is preferred, preferably in an insurance-related field with a 2-20/440 license.
Responsibilities
- Handle incoming customer calls promptly and professionally.
- Make outbound calls to follow up on inquiries, resolve issues, or promote products and services.
- Identify customer concerns and resolve them effectively.
- Use problem-solving skills and product knowledge to address inquiries and complaints accurately and efficiently.
- Understand customer needs and preferences and offer personalized solutions and recommendations.
- Promote products and services through upselling and cross-selling.
- Maintain accurate records of customer interactions, resolutions, and follow-up actions.
- Collaborate with team members and other departments on complex issues, escalating unresolved matters when needed.
- Follow company policies and procedures, including regulatory requirements and data protection guidelines.
- Attend required sales and customer service training sessions.
- Execute local store marketing initiatives and other marketing efforts.
- Represent the company in business-related activities.
- Perform other duties as assigned.
Benefits
- Paid time off: one week to start, increasing with tenure.
- Medical insurance and comprehensive health coverage.
- Dedicated sick time separate from PTO.
- Dental and vision coverage.
- Performance bonus tied to results.
- Voluntary supplemental insurance plans.
- Employee referral rewards.
- Company-paid basic life insurance.
- 401(k) with matching contributions.
- Ongoing sales, product, customer service, and compliance training.
- Career growth path from CSR to Agent, Team Lead, Manager, and Owner.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
