CSR/Project Coordinator

Visual Sound•Broomall, PA

17h•Onsite

About The Position

Visual Sound is seeking an experienced Customer Service Representative / Project Coordinator to provide exceptional support to our clients and internal Project Management team. This role is integral to the successful execution of AV projects, ensuring accurate coordination of equipment, resources, and project information. The ideal candidate will have a strong background in customer service, project coordination, and administrative support, with the ability to manage multiple priorities in a fast-paced environment. Experience in AV technology, inside sales, purchasing, or a related field is highly preferred.

Requirements

High school diploma or equivalent required
Proven experience in customer service, purchasing, project coordination, or administrative support
Ability to thrive in a fast-paced, detail-driven environment
Ability to manage a high volume of activity (including 100+ emails per day) with strong attention to detail
Ability to work onsite in our Broomall, PA office
Strong organizational, multitasking, and time management skills
Proficiency in Microsoft Outlook, Word, and Excel
Ability to work independently and meet deadlines in a fast-paced environment
Strong interpersonal and communication skills, both written and verbal
Ability to maintain confidentiality and handle sensitive information with discretion

Nice To Haves

Experience in AV technology, inside sales, purchasing, or a related field is highly preferred.

Responsibilities

Set up new customers, project sites, and contact records
Enter and review quotes, ensuring accurate pricing and best cost options
Process credit card orders and product registrations
Respond to customer inquiries and provide timely quotes
Monitor box sales backlog and proactively communicate updates to customers
Track and close out box sales projects upon completion
Process demo order requests and review quotes prior to submission for credit approval
Manage change orders and maintain updated tax-exempt documentation
Provide weekly reporting of credit card orders to Accounting
Support inside sales efforts by promoting Visual Sound’s products and services
Collaborate with Sales Representatives and provide administrative support as needed
Assist with setting up inventory items and maintaining inventory records
Set up and maintain vendor profiles and contact information
Track purchase order status and update delivery timelines
Maintain accurate vendor pricing and documentation