CSR / Print Production Specialist (US632)
About The Position
AlphaGraphics Irvine is a fast-paced print shop serving a mix of retail walk-ins and established business accounts. We're looking for a hands-on, customer-focused team player who can work the front and the back of the shop — someone who's equally comfortable talking to a customer about their project and running jobs through finishing and production. This is a hybrid role, meaning no two days look exactly the same. You'll be the face of the shop for customers while also keeping production moving. If you thrive in a small team environment where your work actually matters, this is the job for you.
Requirements
- Prior experience in a print shop, sign shop, copy center, or similar environment strongly preferred
- Comfortable with customer-facing communication — friendly, clear, and professional
- Hands-on and detail-oriented with finishing and production equipment
- Able to manage multiple jobs and priorities without dropping the ball
- Self-directed — this role requires someone who can own their day without constant supervision
Nice To Haves
- Familiarity with print management software a plus (we use Printsmith)
Responsibilities
- Greeting and assisting walk-in customers, answering phones, and managing job intake
- Communicating job status, turnaround times, and proofs to customers
- Running digital print production and managing job output
- Performing bindery and finishing work including cutting, laminating, folding, and mounting
- Coordinating with our Rancho Cucamonga team on job flow and scheduling
- Keeping the shop organized and production moving on schedule
Benefits
- 401(k)
- Paid time off
- Training & development
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
1-10 employees
