CSR Level I

Amrize

2d

About The Position

Join Amrize as a CSR Level I and help construct what's next. If you're ready to put your skills to work on projects that matter — and build a career with a company that’s building North America — we want to hear from you! We’re looking for a Customer Service Representative I to join our team and help deliver an exceptional experience for our customers. In this role, you’ll support the full order lifecycle - entering orders, resolving issues, coordinating with internal teams, and ensuring customers receive accurate, timely information. Your ability to problem-solve, stay organized, and communicate clearly will make you a trusted partner to our customers and teammates.

Requirements

• Bachelor’s Degree
• 1–2 years of customer service experience (required)
• Strong written and verbal communication skills
• Ability to remain calm and professional in challenging customer interactions
• Comfortable navigating multiple computer programs
• Strong attention to detail and accuracy
• Solid math skills
• Ability to evaluate information, problem-solve, and recommend solutions
• Positive, team-oriented attitude with the ability to handle multiple tasks at once

Responsibilities

• Enter standard OEM orders and prepare basic quotes.
• Apply general knowledge of OEM customer needs and calculate required materials.
• Receive and enter customer orders via phone, email, fax, and web.
• Support order entry for Duro-Guard product lines.
• Ensure orders are accurate, complete, and aligned with product specifications.
• Identify and correct incomplete or inaccurate customer submissions.
• Navigate all required systems with confidence.
• Understand product capabilities, shipping methods, manufacturing processes, and inventory locations.
• Collaborate with related departments as needed during the ordering process.
• Assist customers with shipping questions, returns, credits, order changes, and general service needs.
• Investigate concerns across required systems and determine appropriate solutions.
• Escalate issues or pricing exceptions when needed.
• Process credits/returns up to $500 without approval.
• Coordinate with internal teams such as Warranty, Inventory, Shipping, Production, and Accounting.
• Follow up with outside vendors to ensure timely resolution.
• Provide support for other customer service functions including CSA duties, switchboard coverage, gatekeeping, and out-of-stock notifications.
• Perform other tasks assigned by management.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level