Entry Level Policyholder CSR – WFH
About The Position
AO is seeking motivated individuals to join our team as Remote Client Service Representatives. This opportunity is ideal for professionals who enjoy helping others, building strong relationships, and delivering exceptional customer service while working from home. Whether you're beginning your career or bringing experience in customer service, healthcare, retail, hospitality, education, or sales, we provide the comprehensive training, mentorship, and support needed to help you succeed. No prior insurance experience is required. Our mission is simple: "To protect every child and serve all working people." Every day, our representatives help working families better understand and access the benefits available to them while building rewarding long-term careers. For more than 70 years, AO has proudly served working families by providing supplemental life, accident, and health benefits to members of labor unions, credit unions, associations, and their families. As part of the Globe Life family of companies, we are committed to developing professionals through mentorship, continuous learning, and performance-based career advancement.
Requirements
- Must be at least 18 years of age
- Must be legally authorized to work in the United States
- Must be physically located within the United States
- Computer or laptop
- Reliable high-speed internet connection
- Webcam and microphone capability
- Quiet, professional workspace
- Excellent communication and active listening skills
- Strong problem-solving abilities
- Positive attitude and willingness to learn
- Self-motivation and accountability
- Ability to work independently while collaborating remotely
- Strong work ethic and commitment to delivering exceptional client service
- Professionalism, integrity, and attention to detail
Nice To Haves
- Customer Service
- Client Relations
- Healthcare
- Retail
- Hospitality
- Education
- Administrative Support
- Call Center Operations
- Sales
Responsibilities
- Meet with clients virtually through Zoom and phone appointments
- Answer questions regarding available benefits and coverage options
- Explain products and services clearly and professionally
- Assist clients with applications, enrollment, and policy updates
- Provide ongoing customer service and follow-up communication
- Build strong, long-term client relationships
- Maintain accurate client records and documentation
- Participate in structured virtual training and coaching
- Develop communication, customer service, and leadership skills
- Learn industry products, systems, and best practices
- Collaborate with a supportive remote team
- Continue growing through mentorship and professional development
Benefits
- Flexible scheduling after training
- Weekly Pay & Performance Incentives
- Performance bonuses
- Recognition opportunities
- Career advancement based on performance
- Comprehensive onboarding and training
- Weekly virtual coaching sessions
- Leadership mentoring
- Ongoing professional development
- Promotion from within
- Medical reimbursement program for qualifying representatives
- Company-supported life insurance
- Residual income opportunities
- Union-supported work environment
- Leadership conferences and development events
- Advanced virtual technology and collaboration tools
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
