CSR INTAKE SPECIALIST

City of Amarillo

2d • $15 • Onsite

About The Position

This position provides citizens with information and resources to help reduce numbers of animals in the shelter. Duties include excellent customer service by providing the public with accurate information regarding Animal Management & Welfare policies, programs and procedures. Produces a schedule for the Managed Intake Program. Conducting intake of animals brought to the facility by assigning case numbers, checking for microchips and tags, identifying, weighing, vaccinating, preparing a collar and assigning a kennel; processing and collecting fees for sterilization option, surrendered and reclaimed animals; maintaining and enforcing biosecurity procedures; conducting animal inventories and conducting follow up calls for animals with microchips.

Requirements

• Requires a High School Diploma or its equivalent
• Must have or be able to obtain pre-exposure rabies vaccinations within six (6) months of hire.

Nice To Haves

• Six months of experience working with animals.

Responsibilities

• Provides high levels of customer service by phone, email and in person by responding to each customer's needs in a prompt, courteous and professional manner.
• Must clean and disinfect all areas of the office, clean and disinfect animal traps/kennels, respond to emails from citizens, stock intake area of all supplies needed.
• Staffs the front desk of the Animal Shelter.
• Conducts intake for animals brought to the Shelter by assessing the general health and temperament of the animal.
• Advising supervisor of ill or injured animals, assigning a case number, recording vital statistics, compiling and completing all necessary data required on intake data form and assigning the animal to a kennel or other enclosure.
• Attempts to locate owners of lost or abandoned animals by checking for collars, tags and/or microchips.
• Processes adoptions, sterilization option, surrendered/reclaimed animals, as well as spay-a mama program participants by completing the appropriate paperwork and collecting the associated fees.
• Assist citizens with animal adoptions, including counseling adopters, facilitating meet-and-greets, and preparing and completing adoption paperwork.
• Assist with bathing and preparing animals for adoption as needed.
• Assist with behavioral assessment groups, rescue coordination, and animal transport when needed.
• Maintains sanitary conditions in and around the front desk, as well as, following appropriate biosecurity procedures when dealing with animals.
• Updates the Website with current information regarding the animals at the Shelter.
• Administers shots (booster and rabies vaccines) and other medications to animals as directed.
• Microchip animals and processes microchip data.
• Processes donations made to the shelter.
• Assists, as needed, with surgery pickups and questions about surgery incision.
• Performs other job-related duties as assigned.

Benefits

• The City of Amarillo is an Equal Opportunity employer and encourages applications from eligible and qualified persons regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability, genetic information or protected veteran status, in compliance with applicable federal, state and local law.
• The City of Amarillo provides reasonable accommodations to applicants with disabilities on a case by case basis.
• We are committed to providing the highest quality services to our community, and we believe that starts with our team.
• As a city, we are dedicated to supporting our employees and providing opportunities for growth and development.
• Our mission is to create a safe, prosperous, and thriving community, and we know that starts with attracting and retaining the best talent.
• We are proud of our city and the work we do, and we are excited to welcome you to explore career opportunities with us.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED