CSR Inside Sales 2

Daikin•Portland, OR

2d•Onsite

About The Position

This role is responsible for executing all aspects of the counter sales function, including order entry and answering branch phones. The position involves existing account management, serving as the primary contact for accounts, and developing excellent customer relationships. The CSR Inside Sales representative will provide customers with product and delivery information, process purchase orders and requests for quotes, and offer accurate information regarding the availability of in-stock items. Additionally, the role requires recommending alternate products, educating customers on product features and benefits to enhance sales and satisfaction, and staying informed about competitive activity and pricing. The position also supports and implements all Company promotions and performs other assigned tasks.

Requirements

General knowledge of Refrigeration/HVAC wholesale experience
Product knowledge and understanding of the Refrigeration and HVAC industries
Comprehends Thermal’s Inside Sales, Warehouse, and delivery functions
Excellent knowledge of the products that Thermal Supply sells
Excellent verbal and written communication skills
Ability to multitask
Shows good judgement and demonstrates calmness under pressure
Excellent computer knowledge including Microsoft Office
Proactive, self-motivated and willingly seeks opportunities to benefit Thermal Supply
Positive approach towards customers and fellow staff members
Thinks creatively and identifies sales opportunities
Able to communicate with customers in person or on the phone
Good organizational skills
Qualified Applicants must be legally authorized for employment in the United States.
Qualified applicants will not require employer sponsored work authorization now or in the future for employment in the United States.

Responsibilities

Execute all aspects of the counter sales function including order entry and answer branch phones
Existing account management – call on occasion to check on customer satisfaction
Serve as primary contact with accounts – develop excellent relationships
Provide customers with product and delivery information
Process purchase orders and requests for quotes
Provide accurate information regarding availability of in-stock items
Recommend alternate products based on cost, availability, or specifications
Generate new and repeat sales by providing product and technical information in a timely manner
Educate customers about features and benefits of products in order to improve product related sales and customer satisfaction
Keep current on competitive activity and pricing
Supports and implements all Company promos with all customers
Other tasks as assigned