CSR Inside Sales 3

Thermal Supply Inc. • Salem, OR

18h • Onsite

About The Position

Thermal Supply Inc., a Daikin Comfort Technology Company operating in the Pacific Northwest, is seeking a skilled individual for our Customer Service Representative/Inside Sales 3 position at our Salem, Oregon location. The CSR/Inside Sales Representative sells the organization’s products and services to prospective and established customers. This role involves handling customer needs through face-to-face interactions, phone calls, email, or fax, by identifying their needs, answering questions, creating solutions, and ensuring a smooth and quick sales process. The position requires knowledge of the organization’s policies, procedures, practices, products, and services. The CSR/Inside Sales Representative collaborates with the Regional Manager or Branch Manager to drive territory coverage and maintain positive dealer relationships.

Requirements

• Extensive knowledge of HVAC equipment/products is required.
• General Microsoft Office skills (Outlook, Excel, Word) as well as working knowledge of data base applications.
• Effective and high-quality Customer Service/Relationship management skills via walk-ins, phone, and email.
• Positive, professional attitude, handling difficult customers with ability to diffuse negative situations.
• Good phone etiquette and e-mail etiquette.
• Ability to deal with high-volume customer traffic.
• Effective verbal skills – must be able to explain fairly technical parts of information clearly.
• Written skills – must be able to effectively & timely communicate via e-mail with customers & accurately input orders.
• Effective organizational skills and time management skills including ability to prioritize and multi-task.
• High level of attention to detail and accuracy.
• Ability to establish positive working relationships with internal and external customers and employees.
• Ability to use good judgment and strong work ethics and integrity on the job.
• Ability to understand and follow procedures, work instructions, and company policies.
• 6+ years of progressive sales experience.
• 5 plus years in the HVAC industry.
• High School diploma or GED equivalent.
• Qualified Applicants must be legally authorized for employment in the United States. Qualified applicants will not require employer sponsored work authorization now or in the future for employment in the United States.

Nice To Haves

• Some college preferred.
• HVAC certification preferred.

Responsibilities

• Help the Division deliver on its sales goals, including new business, by maintaining accounts through active communication of new product launches, services, supplies, and new product sales or discounts via outbound calls.
• Provide excellent customer service via face-to-face interactions, phone calls, and emails.
• Execute all aspects of the sales function, including order processing, purchase orders, payment processing, quotes, and delivery dates, ensuring accuracy of information entered to guarantee the correct item(s) are ordered.
• Recommend alternate products based on cost, availability, or specifications as needed.
• Obtain and monitor scheduled shipment dates to ensure timely delivery and expedite as needed.
• Coordinate with manufacturing, sales, distribution, and vendors regarding shipments.
• Generate new and repeat sales by providing product and technical information in a timely manner.
• Educate customers about product terminology, features, and benefits to improve sales and customer satisfaction.
• Provide accurate information regarding the availability of in-stock items.
• Assist customers with warranties and returns.
• Collaborate with the Branch Manager to determine the best methods to resolve problems, ensuring customer satisfaction and adherence to the organization’s policies.
• Coordinate problem resolution with appropriate departments.
• Train new customer service / inside sales representatives.
• Periodically reach out to customers to determine satisfaction with the organization, products, and services.
• Maintain records and prepare reports on sales activities.
• Expand knowledge of HVAC products and keep current with the latest trends within the industry.
• Work positively with all levels of management and peers to ensure all areas and departments are kept up to speed and are working as an effective team to deliver the highest level of service possible.
• Understand and follow work instructions, operating procedures, and company policies.
• Participate in additional projects/activities to support ongoing business needs.

Benefits

• Benefits are effective on day one for all full-time direct hires
• Training programs are available to help guide team members and develop new skills
• Growth Opportunities - there is immense opportunities to grow your career
• You will be part of a Global Company - our family brands are backed by Daikin Industries, Ltd.—an organization that brings opportunity to over 60,000 employees worldwide

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED