CSR III/Loss Mitigation Specialist

Iowa Bankers Mortgage Corporation • Urbandale, IA

7d

About The Position

Responds to customer inquiries and assists in the servicing department by performing various duties related to tracking foreclosure loans, managing past due loans for property preservation, reviewing borrower financial packages, analyzing loss mitigation options, processing pre-foreclosure sales and deed-in-lieu transactions, and requesting expense reimbursements from investors. The role also involves providing excellent customer service to homeowners, bankers, and vendors, and performing clerical duties such as filing and imaging documents.

Requirements

• High school diploma or general education degree (GED)
• Two to three years related loss mitigation and mortgage banking experience and/or training; or equivalent combination of education and experience.
• Proficient in basic computer skills and all Microsoft Office applications.
• Accurately and efficiently process transactions.
• Follow established policies, procedures & guidelines.
• Demonstrate analytical decision making and problem solving skills.

Responsibilities

• Tracking Active Foreclosure loans to include correspondence with Law firms to complete foreclosure processes.
• Tracking past due loans for property preservation needs, reviewing borrower financial packages and analyzing for loss mitigation liquidation options according to investor guidelines.
• Processing pre-foreclosure sales and deed-in-lieu transactions.
• Requesting and tracking expense reimbursements from investors for loss mitigation liquidations and foreclosure expenses non-recoverable from borrowers.
• Providing superior customer service, both written and verbal, to homeowners, bankers, and other vendors.
• Performing a variety of clerical duties including filing or imaging of documents.
• Other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED