CSR I

MW Components

10d

About The Position

This role is responsible for managing customer interactions, processing orders, and acting as a liaison between production and customer service. The ideal candidate will be highly organized, detail-oriented, and possess excellent communication and problem-solving skills.

Requirements

• Excellent written and verbal communication skills
• Knowledge of Microsoft Office and strong computer skills.
• Ability to operate all customer service-related systems and software programs effectively.
• Must be an analytical thinker with problem-solving skills.
• Highly organized and detail-oriented.
• Able to effectively facilitate meetings and provide procedural training.
• Good temperament to handle both customer / internal issues, disputes and emergencies.
• Fluent typist

Responsibilities

• Promptly respond to customer quote requests with accurate quotations, noting any applicable exceptions.
• Enter and maintain customer purchase orders and releases accurately.
• Ensure the proper part number revision on the customer order matches the system.
• Keep track of open order reports and check with production and purchasing on status of open orders.
• Professionally answer incoming calls.
• Be a liaison between production and customer service.
• Perform any other duties needed to help drive the organization's vision and abide by its values.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed