CSR Call Access Center

UF Health • Jacksonville, FL

1d • Onsite

About The Position

Delivers excellent customer service while providing information regarding services to patients, hospital, staff and community health care providers in a high volume call center environment. Performs intake triage, appointment scheduling and referral of patients to faculty physicians based on knowledge of administrative protocol and University of Florida physician specialties.

Requirements

• High School Diploma or GED required
• 1 year Data Entry required
• 2 years Clerical/customer service experience
• 1 year third party payors and computer experience for in putting data and reviewing patient demographic material
• 1 year Call Center experience

Nice To Haves

• ideally in a health care related industry preferred

Responsibilities

• Provide excellent customer service to patients, staff, and community health care providers while handling high volume incoming phone interchange on an automatic call distribution system.
• Act as patient advocate to facilitate problem resolution via telephone in a timely and courteous manner.
• Perform accurate registration interview with direct data entry to facilitate full registration for all new patient appointments and up to date information on all established patients across multiple provider specialties as assigned.
• Provide patients verbally and through confirmation letter, notification of all appointments to include location, provider, required ancillary services, preparations and payment requirements.
• Verify insurance information. Verify benefits and insurance referral information.
• Intercede on the patient’s behalf as necessary to arrange for special services, i.e. interpreters for both the hearing impaired as well as those with language barriers, wheel chairs and other special transportation needs.
• Additional duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED