CSP- Health Navigator/Educator

Argus Community Inc•New York, NY

52d•Onsite

About The Position

The Health Navigator/Educator is responsible for implementing a client-centered service delivery model aimed at reducing barriers to care across the health care continuum. The Health Navigator is a key position within the Prevention Department working towards identifying client’s needs and will facilitate access to medical, social and other prevention and essential supportive services for all high-risk HIV-negative and HIV-positive clients who are 18+ The Health Navigator will serve as the primary point of contact for clients while providing individual, group-level education and care coordination services.

Requirements

Knowledge of HIV/HCV/STI infection, transmission and prevention
Experience working with high risk populations such as injection drug users.
Knowledge of High Impact Prevention strategies and evidence based behavioral interventions
Knowledge of community resources.
Excellent verbal and written communication skills, including strong interpersonal and organizational skills
Strong computer skills and knowledge including MS Word, Outlook, Excel, and other software.
Bachelor Degree with at least 2+ years of relevant experience; HS Diploma/Associate Degree with at least 3+ years of relevant experience

Nice To Haves

Bilingual (English/Spanish) preferred

Responsibilities

Provide affirming and up-to-date education on topics that include, but not limited to condoms and safer sex products, PreP, Emergency PEP, iART, HIV care and treatment, U=U, HIV/STI screening, reproductive health, mental health, substance use and supportive services
Utilize a client-centered, harm-reduction service model to determine needs and develop a service delivery plan that support the client in making their own autonomous choices about their health care, well-being, and sexual health needs
Connect and accompany clients when needed to medical, social services and other prevention and essential supportive services
Assist clients with initial and ongoing scheduling, tracking, sending reminders for, and rescheduling (as necessary) their appointments for services either onsite, virtually, or at partner agencies for which the client is linked
Conduct appointment support via in-person, email. SMS, Social media, or other internet-based methods and/or phone calls
Complete follow-up activities to facilitate continued client engagement to discuss medication adherence, identifying and addressing additional service needs, preparing a client for upcoming services, conducting post-appointment support and verification
Offer linkage to care services to clients in need of more extensive coordination of care
Complete intakes, assessments, service plans and referrals to essential support services
Conduct home visits as needed to monitor services and client status.
Train in Health Navigation Services (HNS) strengths-based case management model
Provide benefits navigation services such as insurance and patient assistance programs for PrEP, emergency PEP, iART, HIV primary care, primary health care, mental health, substance use and other supportive services
Educate and support clients navigate their insurance plans member services
Engage in case finding activities and outreach to community organizations, churches, food pantry, community partners, internal and external agency programs
Maintain a monthly caseload of at least 40-45 unique clients and meet at least 85% of all work-plan/dashboard deliverables
Obtain primary care service measures for all enrolled clients and work to ensure clients are retained in care to achieve viral load suppression
Conduct recruitment, preparation and facilitation of a group level behavioral intervention to clients at high risk or living with HIV (virtually, in-person or at partner sites)
Complete intake, group notes, sign in sheets, surveys, evaluations and other required documents on all clients enrolled in group-level behavioral intervention
Successfully enroll at least 60 HRN and/or HIV-positive individuals and graduate at least 85% of persons enrolled in a group-level behavioral intervention on an annual basis
Disseminate information via social media channels, including Facebook, Instagram, TikTock, Twitter and Youtube to help create and raise awareness about BOOM!Health Services, share sex-positive health education messaging, dispelling myths and where to find accurate information and promote health awareness events
Track and monitor all social media-based outreach activities via insights to report on views, likes, shares, and new followers
Ensure clients engaged in group services are referred and connected back to HNS
Document all elements of individual and group service encounters in charts and in required database noting service needs, progress towards viral suppression and access to other essential support services and evidence based interventions
Attend training seminars, case conferences, staff meetings and data driven supervision
Conduct outreach and recruitment activities at medical/non-medical and community service providers to engage clients in linkage readiness and group level services
Offer/Provide condoms to all engaged in Health Navigation Services and group level services
Other related duties as assigned.