CSP Engagement Specialist
About The Position
This position is National Remote. You’ll enjoy the flexibility to telecommute from anywhere within the U.S. as you take on some tough challenges. Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. CSP Engagement Specialists will place outbound call, as well as answer return calls, to members to determine eligibility and enroll in the cancer support program.
Requirements
- High School Diploma / GED OR equivalent work experience
- Must be 18 years of age OR older
- 1+ years of experience using Microsoft Office (including Microsoft Word, Microsoft Excel, Microsoft PowerPoint, and Microsoft Outlook) as your primary work tools
- 1+ years of experience in Telephonic Customer service
- Ability to work full time, Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 7:00 am - 7:00 pm CST. It may be necessary, given the business need, to work occasional overtime.
Nice To Haves
- 1+ years of experience taking in a high-volume call center environment
- Experience working within a medical / behavioral setting (e.g. hospital, managed care organization, OR joint medical / behavioral outpatient practice)
- Bilingual fluency with English and Spanish
- Experience working within multiple complex systems simultaneously to complete required tasks
- Experience working with populations experiencing a cancer diagnosis
Responsibilities
- Complete thorough documentation of call interactions with real time talking and typing
- Serve as a resource or Subject Matter Expert for team members or internal customers
- Make outbound calls to members with a cancer diagnosis to provide education on the value of Cancer Support Program (CSP)
- Data collection from members, inputting information into an assessment to determine eligibility
- Coordinate information to clinical team partners
Benefits
- 2 weeks of paid training
- Paid Time Off which you start to accrue with your first pay period
- 8 Paid Holidays
- Medical Plan options
- Health Spending Account or a Health Saving account
- Dental, Vision, Life& AD&D Insurance
- Short-term disability and Long-Term Disability coverage
- 401(k) Savings Plan
- Employee Stock Purchase Plan
- Education Reimbursement
- Employee Discounts
- Employee Assistance Program
- Employee Referral Bonus Program
- Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
