DSHS ESA CSO Operations Analyst - Management Analyst 3
About The Position
The Department of Social and Health Services (DSHS), Community Services Division (CSD) is seeking a CSO Operations Analyst (Management Analyst 3) to work at our Bellingham Community Services Office. In this role, you’ll be responsible for research, analysis, evaluation, and recommendations for the development and implementation of systems and processes which support the operation of Bellingham CSO. This role provides CSO management with recommended courses of action regarding multidimensional problems including, but not limited to staffing, facilities, equipment, vehicles, procurement, budget, service delivery, safety protocol, and community outreach. This role works under the direction of the Community Service Office Administrator and provides journey-level analyses to management, staff, and customers. This position is fully onsite and includes occasional travel as part of the role.
Requirements
- Professionals with a bachelor's degree in business administration, public administration, law, public health, health administration, or a related field.
- Three years of experience conducting research and analyzing policies, laws, rules, or regulations or comparable combination of graduate education and experience.
- Professional experience may substitute year for year for education.
- Gathers and studies a multitude of data, such as office productivity and local poverty, homelessness, and workforce trends, and reviews findings closely to ensure information provided to management is correct and dependable.
- Reads, understands, and interprets state and department policies and procedures, and applies them correctly to the duties of the position.
- Applies process improvement methods to develop and maintain office safety and security protocols, including incident reporting, access control, and emergency response coordination.
- Plans agendas and leads meetings and training sessions surrounding a variety of topics.
- Writes clear reports and speaks confidently with staff, leadership, and community partners.
- Communicates effectively, both orally and in writing in ways that professionally and correctly represent the local office and division.
- Applies sound reasoning to work through complex operational issues, staying steady under pressure and adapting when priorities shift quickly.
- Manages several projects at once, tracking deadlines and details, and uses Microsoft Word, Excel, and PowerPoint to build reports and presentations, training staff on commonly used programs as needed.
- Identifies and works to remove barriers to service and treats people fairly and consistently.
- Partners effectively with organizations that serve historically excluded groups.
- Employees driving on state business must have a valid driver's license.
- Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle.
Responsibilities
- Analyze performance data, conduct research, develop strategies and provide consultation to management on CSO performance and desired outcomes.
- Lead small to medium-sized projects impacting multiple programs/departments by coordinating with other divisions, management, staff, community partners, and stakeholders.
- Coordinate and oversee multiple aspects of day-to-day facility use.
- Serve as direct liaison with the landlord, vendors, contractors, regional business center, co-located divisions and agencies, and others regarding maintenance of facilities, grounds, and parking lot.
- Oversee local contract compliance.
- Monitor contractor’s work efforts to ensure compliance, assess work performed, problem solve issues, and implement solutions.
- Develop and deliver business processes and procedures training to ensure compliance with operational requirements such as mandatory fire extinguishers, basic electrical, Narcan, incident reporting, and OSHA training.
- Coordinate space layout, make recommendations for space utilization, and coordinate all facility changes.
- Coordinate and manage community outstation locations, partnerships, and events.
- Identify and explore additional outreach activities by gathering, compiling, and analyzing relevant data, including poverty, homelessness, and workforce development data.
- Assist management to identify and plan business process changes for short and long-term strategic goals.
- Provide technical assistance related to CSD programs to partners, communities and stakeholders on assigned projects.
- Supervise support staff.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
