CSCO Spring Co-op
About The Position
As a Customer Service and Channel Operations (CSCO) Co-op, you will support Johnson & Johnson's Innovative Medicine CSCO organization and its functional work groups, including Customer Support Services, Reverse Distribution, Revenue Reconciliation, and Systems Operations. You will use data-driven insights to enhance efficiency, reduce costs, and improve customer and patient outcomes. The role works closely with commercial, logistics, and customer service teams and contributes to process improvement, strategic analytics, and project leadership. Co-ops can build community with other Co-ops through events, trainings, networking, and community outreach. This position follows a hybrid work setup. A one-time housing stipend is available if needed. Applicants must be permanently authorized to work in the United States without requiring employment visa sponsorship now or in the future.
Requirements
- Currently pursuing a BA/BS in Supply Chain, Engineering, IT, Business, or a related field.
- Proficient in Microsoft Excel, including V-Lookups, Pivot Tables, formulas, and macros.
- Proficient in PowerPoint and Word.
- Strong analytical, problem-solving, and strategic mindset.
- Excellent communication and interpersonal skills.
- Creative thinker with a development-focused attitude and ability to adapt quickly to new systems.
- Permanently authorized to work in the United States and not require employment visa sponsorship at the time of application or in the future.
Nice To Haves
- Familiarity with supply chain management systems; SAP is preferred.
- Experience with data analytics and visualization tools such as Tableau or Power BI.
- Leadership or project management experience.
- Previous co-op or internship experience.
Responsibilities
- Identify cost-saving opportunities and process improvements using advanced Excel skills.
- Lead at least one high-impact project using LEAN/Six Sigma methodologies to optimize pharmaceutical processes.
- Manage relationships with targeted customers and/or internal partners to support operational efficiency and customer satisfaction.
- Develop, implement, and monitor supply chain initiatives that enhance the end-to-end customer experience.
- Generate detailed reports and dashboards, including weekly pharmaceutical supply chain reports, ad hoc analytics, and KPI tracking using Excel and visualization tools such as Power BI.
- Collaborate with internal teams on business process improvements and projects aligned with strategic objectives for 2026.
- Distribute reports, lead meetings, and support local team activities as needed.
Benefits
- One-time housing stipend, if needed.
- Co-ops and interns may participate in company-sponsored employee medical benefits, subject to plan terms.
- Up to 40 hours of sick time per calendar year; Washington residents may receive up to 56 hours per calendar year.
- Eligibility to participate in the company's consolidated retirement plan (pension).
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What This Job Offers
Job Type
Full-time
Career Level
Intern
