CSCO Spring Co-op

Johnson & Johnson • Somerset, NJ

20h • Hybrid

About The Position

The Customer Service and Channel Operations (CSCO) Co-Op supports Johnson & Johnson's Innovative Medicine CSCO organization and its functional work groups, including Customer Support Services, Reverse Distribution, Revenue Reconciliation, and Systems Operations. The role uses data-driven insights to enhance efficiency, reduce costs, and improve customer and patient outcomes. The Co-Op works with commercial, logistics, and customer service teams on process improvement, strategic analytics, and project leadership. Co-Ops can also participate in events, trainings, networking, and community outreach with other Co-Ops.

The position follows a hybrid work set-up. A one-time housing stipend is available if needed. Applicants must be permanently authorized to work in the U.S. and must not require employment visa sponsorship now or in the future.

Requirements

• Currently pursuing a BA/BS in Supply Chain, Engineering, IT, Business, or a related field.
• Proficiency in Microsoft Excel, including V-Lookups, Pivot Tables, formulas, and macros.
• Proficiency in PowerPoint and Word.
• Strong analytical, problem-solving, and strategic mindset.
• Excellent communication and interpersonal skills.
• Creative thinking, a development-focused attitude, and the ability to adapt quickly to new systems.
• Permanently authorized to work in the U.S. without requiring employment visa sponsorship at the time of application or in the future.

Nice To Haves

• Familiarity with supply chain management systems; SAP is preferred.
• Experience with data analytics and visualization tools such as Tableau or Power BI.
• Proven leadership or project management experience.
• Previous co-op or internship experience.

Responsibilities

• Identify cost-saving opportunities and process improvements using advanced Excel skills.
• Lead at least one high-impact project using LEAN/Six Sigma methodologies to optimize pharmaceutical processes.
• Manage relationships with targeted customers and/or internal partners to support operational efficiency and customer satisfaction.
• Develop, implement, and monitor supply chain initiatives to enhance the end-to-end customer experience.
• Generate reports and dashboards for decision-making, including weekly pharmaceutical supply chain reports, ad hoc analytics, and KPI tracking using Excel and visualization tools such as Power BI.
• Collaborate with internal teams on business process improvements and projects aligned with strategic objectives for 2026.
• Distribute reports, lead meetings, and support local team activities as needed.

Benefits

• One-time housing stipend, if needed.
• Company-sponsored employee medical benefits in accordance with the plan terms.
• Sick time of up to 40 hours per calendar year, or up to 56 hours per calendar year for employees residing in Washington State.
• Eligibility to participate in the Company's consolidated retirement plan (pension).

What This Job Offers

• Career Level: Intern