CSB Care Advocate
About The Position
Chicken Soup Brigade (CSB) is Lifelong’s food and nutrition program, providing medically tailored meals, culturally relevant groceries, nutritional counseling, and nutrition education to community members facing illness and injustice. The Chicken Soup Brigade (CSB) Care Advocate conducts outreach and enrollment for CSB’s programs, serving individuals living with serious medical conditions that impact nutritional health. This role builds and maintains strong relationships with referring providers and community partners to ensure a consistent flow of client referrals into CSB services. The Care Advocate ensures clients receive coordinated, high-quality client experience through application assistance, enrollment in CSB programs, and ongoing communication. The position also requires accurate data management to meet funder and contract requirements, as well as collaboration with internal and external partners to support continuity of care. This regular, full-time, non-exempt, union role is based in the Georgetown neighborhood of Seattle, with onsite presence required 08:30AM - 5PM Monday - Friday for the duration of the introductory period. Following a successful 90 days of employment, the position may be hybrid-remote with the expectation to be on-site at least three days per week (Tuesday - Thursday).
Requirements
- Experience in outreach, enrollment, or care coordination within food, nutrition, or health programs.
- Strong relationship-building skills with healthcare and community-based providers.
- Excellent verbal, written, and interpersonal communication skills.
- Attention to detail and ability to manage high-volume data and documentation.
- Cultural humility and experience working with medically vulnerable and underserved populations.
- Ability to work independently in the field and collaboratively within a team.
- Commitment to confidentiality, compliance, and client-centered service.
- Bachelor’s degree in social service or healthcare related field, or combination of related education and work experience.
- 2 or more years of experience in direct social service or medical setting.
- Demonstrated ability in engaging clients or consumers from a wide diversity of communities and backgrounds.
- Experience in working with marginalized populations including people living with poverty, mental illness, and chemical dependency.
- General understanding of the importance of nutrition to health and well-being.
- Possession of a valid Washington State Drivers’ License and an excellent driving record.
Nice To Haves
- Proficiency in Spanish, Vietnamese, Mandarin, or Cantonese is strongly desired.
Responsibilities
- Schedule and complete client intakes into CSB programs, including occasional home visits for homebound individuals.
- Assess client needs and identify barriers to accessing food and nutrition services.
- Verify eligibility and enroll clients across multiple funding sources with varying requirements.
- Complete annual recertifications for clients.
- Communicate program policies, procedures, and service expectations clearly and compassionately to clients.
- Build and maintain strong relationships with referring providers and community partners.
- Coordinate outreach activities, develop and distribute program materials, and deliver presentations as needed.
- Serve as a liaison among clients, CSB staff, and care providers to support continuity and quality of care.
- Respond promptly to client and provider inquiries regarding services and eligibility.
- Maintain accurate, timely client and program data to support service delivery, reporting, compliance, and outcome tracking.
- Support food program operations, including food preparation and distribution, as needed.
- Perform other duties as assigned.
Benefits
- Comprehensive medical, dental, and vision benefits
- Generous vacation (3 weeks your first year), sick leave, and 2 personal days a year
- 401(k) match
- Flexible spending accounts
- Life insurance options
- Long term disability
- Mass transit subsidy
- 15 paid holidays per year
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
