Care Advocate

Aria Care Partners•Overland Park, KS

14h•$80,000 - $100,000

About The Position

Aria Care Partners provides onsite dental, vision, hearing, and podiatry care to long-term care and skilled nursing facilities. The Care Advocate educates prospective customers about supplemental insurance coverage for dental, eye care, and auditory services, and sells Medicare supplemental policies including vision, dental, audiology, and podiatry. The role involves regular outbound prospect contact, sales education, account updates, and coordination with Partners and Clinical Coordinators to address service issues. The position may be performed remotely from a home office or in the company’s Overland Park, Kansas headquarters. Full equipment is provided, and training takes approximately seven weeks before commissions begin to build.

Requirements

Possess a state-issued health insurance license.
Fluency in spoken and written English.
Ability to make outbound calls and successfully engage prospects.
Proficiency with basic functionality in Microsoft Excel, Word, Outlook, and other company technology platforms.
Ability to plan and organize work, prioritize tasks, and use time efficiently.
Accuracy, attention to detail, and willingness to apply feedback to improve performance.
Adaptability to changing work conditions, competing demands, delays, and unexpected events.
Dependability, punctuality, ability to follow instructions, and responsiveness to management direction.
Problem-solving skills focused on identifying prospect or client concerns and seeking resolution.
Customer-service skills, including managing difficult situations, responding promptly, soliciting feedback, and meeting commitments.
Ability to work in a team environment.

Nice To Haves

Associate or bachelor’s degree, or equivalent work experience.
Experience selling supplemental policies such as vision, dental, audiology, or podiatry.
Experience in the healthcare industry with supplemental insurance policies.
Fluency in a secondary language such as Spanish or Mandarin.

Responsibilities

Educate prospects about ways to obtain additional dental, vision, and auditory insurance coverage that may cost subscribers little or nothing.
Create a regular cadence of calls to connect with prospects and others who influence their healthcare decisions.
Use sales and education best practices to maximize conversion to appropriate policies.
Collaborate with Partners and Clinical Coordinators to address service issues and maintain quality.
Update resident and facility account information in the database as needed.
Maintain and enhance product and technical knowledge in the industry.
Sell Medicare supplemental policies, including vision, dental, audiology, and podiatry.
Meet or exceed monthly sales targets.
Perform other job-related duties and responsibilities as assigned.

Benefits

Competitive base salary plus uncapped commissions; target compensation of $80,000–$100,000+.
Comprehensive paid training.
Activity-based onboarding bonuses for new hires.
Career advancement pathways.
Flexible scheduling.
Paid time off and paid holidays for full-time employees.
401(k) retirement plan with company match.
Medical, dental, and vision insurance.
Company match for HSA contributions.
Flexible spending account (FSA).
Company-paid employee assistance program (EAP).
Life and disability insurance.