CS Supervisor (48078)

SASHCO INC•Thornton, CO

6d•$35 - $45•Onsite

About The Position

Do you enjoy providing high-performance service and support with a personal touch? Are you someone who can manage and support a team as well as improve internal and external customer service while building team camaraderie? Sashco’s Customer Service Supervisor position might be just the right fit for you! This position will supervise multiple Sashco team members through day-to-day activities, while fostering a positive, improvement-focused team environment. You’ll identify individual and team improvement needs, coordinate training, track metrics and goals, and help design career paths for the Customer Service Team. Join the Sashco team, a Colorado family-owned manufacturing company that has been in business since 1936. We have been leading the way in developing a better method for sealing and staining and we’re passionate about making the highest performance product possible serving not just our local community but communities across the U.S. and Canada. Apply now and become part of our Sashco-mmunity today!

Requirements

Minimum of 5 years of experience as a Customer Service Representative or a related field (required)
Minimum of 3 years of experience as a supervisor (required)
Strong listening, critical thinking, decision making and problem-solving skills
Excellent attention to detail
Proficiency with Microsoft Office suite, particularly Word, Excel, and Outlook
Strong oral and written communication skills
English language skills
Strong interpersonal relations skills
Assertive with a direct customer service role
Strong customer service and public relations skills
Strong organizational and clerical skills
Reference and background checks (required)

Nice To Haves

Bachelor’s degree or equivalent experience in Customer Service or Communication (preferred)
Experience with Business Central, Salesforce, Power BI, and RingCentral (preferred)

Responsibilities

Coordinate and help execute day-to-day activities for the Customer Service Team, including order entry, answering technical phone calls, and fielding sales representative questions
Coordinate requests for time off to ensure coverage of phones and order entry for the team
Assist CS Manager with strategy for short- and long-term goals
Create and maintain accountability metrics and systems for Customer Service team
Understand, use, and recommend improvements for all CS systems, including ERP (currently Business Central), CRM (currently Salesforce), phone system, EDI clients, and any other relevant systems
Problem solve and coordinate cross-functional teams to drive improvements and efficiencies of Customer Service and the systems they use
Verify and audit timecards in accordance with company and team policies and to ensure accuracy
Monitor stock status and shipping schedules with Production and Shipping
Coordinate, facilitate and cross train team members to ensure a flexible and knowledgeable work team
Coordinate training for new team members and refresher courses for veteran team members to meet ongoing organizational needs
Coordinate and maintain accountability for team members’ training and career paths
Ability to work in and around chemicals; including but not limited to latex, biocides like Prevental D and Tinuvin 292, Lipase, and Fungicides. Some chemical reactions may happen.