CS Success Rep - Level 1 (BIL)

Navicore Solutions Inc•Remote, Remote, US,

13d•$0 - $21•Remote

About The Position

Navicore Solutions is a nonprofit organization dedicated to helping individuals and families create, restore, and maintain financial wellness. We provide compassionate financial counseling to consumers nationwide in the areas of personal finance, consumer credit, student loans, foreclosure prevention, housing, disaster recovery, bankruptcy counseling, and financial education. Our mission is to strengthen the well-being of individuals and families through education, guidance, advocacy, and support. If you're passionate about helping people overcome financial challenges and achieve long-term financial stability, we'd love to have you on our team.

Requirements

High School Diploma or equivalent
Fluent in both English and Spanish (written and verbal)
At least 1 year of customer service experience
Call center experience preferred
Strong verbal and written communication skills
Ability to effectively manage multiple tasks and priorities in a fast-paced environment
Basic mathematical and analytical skills
Proficiency with computers and standard office software
Ability to demonstrate empathy, professionalism, and compassion when assisting clients
Ability to sit for an 8-hour shift while using headset to handle phone calls
Ability to type 40 words per minute

Nice To Haves

Experience working in financial services, debt management, banking, or related industries
Strong organizational and time management skills
Attention to detail and accuracy
Pleasant telephone voice and excellent verbal communication skill
Ability to take direction and apply feedback
Compassionate and empathetic attitude

Responsibilities

Serve as a primary point of contact for clients enrolled in our Debt Management Program (DMP).
Help clients manage their accounts, communicate with creditors, resolve concerns, and provide ongoing support throughout their financial wellness journey.
Handle primarily inbound phone calls from clients (average of 30 calls per day, 5-10 minutes per call).
Respond to emails and written inquiries from clients and creditors.
Provide guidance, support, and solutions regarding debt management program accounts.
Educate clients on creditor policies, program requirements, and available options.
Work with creditors to secure and maintain payment arrangements.
Deliver compassionate, professional service while helping clients remain engaged in their financial wellness goals.