CS Specialist - Technical Support

Jayco Inc•Middlebury, IN

10h•Onsite

About The Position

This position exists to interface with dealers and retail customers ensuring Jayco’s product warranty and service objectives are administered and accomplished in a timely, cost effective manner.

Requirements

Technical aptitude is required.
Willingness to learn, grow and adapt to an ever changing product environment.
Listening skills to thoroughly understand problems and respond appropriately in a timely manner.
Desire and ability to problem solve effectively.
Regular attendance is required.

Nice To Haves

Knowledge of RV construction processes, warranty provisions, codes & standards, Lemon Laws, etc.
Prior high volume call center experience is helpful.

Responsibilities

Communicates with customers and dealers in a professional manner to gather facts, negotiate solutions and resolve disputes.
Responds to telephone and written inquiries on a wide variety of issues using SOPs in a high call volume environment.
Authorizes dealer warranty work within guidelines and procedures.
Authorizes repairs and supplies parts to non-Jayco repair centers.
Provides information repair procedures and initiates unit returns for repair work.
Provides technical service information to dealers and customers.
Files incident reports for property damage, personal injury or fire.
Enters pertinent information into unit files.
Performs other duties relating to technical service bulletins, arranging for transportation of returned parts or units, etc.

Benefits

Medical Insurance plan options
HSAs
FSAs
Family Care Clinic for employees and dependents enrolled in a Jayco medical plan (IN only)
Dental Insurance
Vision insurance
Disability and Life Insurance
401k plan with an annual discretionary match
Wellness Benefits
On-site Fitness Center access (IN only)
Health Clinic for employee use (IN only)
Employee Assistance Program (EAP) Benefits