CS Phone VA

Catch Creation, LLC

3d•$4•Remote

About The Position

We are seeking a reliable and customer-focused Phone Customer Service Specialist to join our team. In this role, you will handle inbound and outbound customer calls, resolve inquiries efficiently, and deliver an exceptional customer experience while meeting performance standards.

Requirements

Above-average verbal communication skills with a clear, neutral accent
Strong customer service and interpersonal skills
Above-average technical proficiency and ability to quickly learn new systems
Proven ability to multitask effectively, navigating multiple systems and tools while maintaining control of customer interactions
Minimum of one (1) year of BPO experience in a customer service account
High level of reliability and accountability, with flexibility to work varying schedules
Intel i5 processor or comparable equipment with at least 4GB RAM
Reliable high-speed internet connection with a minimum speed of 30 Mbps
Noise-canceling headset, required for use during the screening and interview process
Dual monitors, required to be available by the first week of deployment

Responsibilities

Answer inbound customer calls and provide assistance with: Product inquiries, Website navigation and technical assistance, Billing questions and charges, Order status and tracking, Returns and replacements
Maintain efficiency by meeting performance metrics, including an average handle time of approximately 5 minutes per call and a minimum of 60 calls per day.
Conduct outbound calls to follow up on unresolved or disconnected customer interactions.
Champion customer satisfaction by making sound, balanced decisions that prioritize both customer needs and overall business health.