CS Business Operations Analyst
About The Position
Ericsson's Customer Support Assurance (CSA) team is a strategic enablement and governance function supporting Support & Repair operations across the Americas. The team's mission is to drive financial transparency, operational discipline, and data-driven decision-making through standardized processes, actionable insights, and strong governance. We are seeking a Business Operations Analyst to join this team in a hybrid capacity based in Plano, TX. This role offers real responsibility — with hands-on involvement in core financial processes, regular interaction with operations and finance partners, and meaningful opportunities for skill development in a structured and supportive environment.
Requirements
- Bachelor’s in Business Administration, Accounting, Commerce, Finance, or related field
- 2+ years of relevant experience in financial operations or a related field
- Practical experience with journal entries, account reconciliations, intercompany allocations, and cost management
- Demonstrated ability to support monthly close processes with accuracy and strong attention to controls
- Strong analytical skills to evaluate cost data, identify variances, and articulate financial drivers clearly
- Advanced proficiency in Excel (large datasets, formulas, reconciliation logic)
- Strong communication, critical thinking, and organizational skills with the ability to work effectively under time pressure
Nice To Haves
- Experience with Salesforce, SAP (including SAP Fiori), or SAP HANA is a plus
- Background in data analytics or building operational reports and dashboards is a plus
- Experience in technology, manufacturing, IT/ICT, or service delivery industries is preferred
Responsibilities
- Own and support the monthly financial close process, ensuring accurate, auditable, and timely reporting
- Perform journal entries, account reconciliations, intercompany allocations, and cost management activities
- Analyze cost data to identify variances and clearly communicate financial drivers to stakeholders
- Consolidate and interpret Customer Support data — including volumes, SLA/quality KPIs, backlog, utilization, and margin metrics — from multiple systems into consistent views
- Design and maintain dashboards and reports that show performance trends and variances for operations and leadership teams
- Identify root causes behind performance gaps and propose data-driven actions to improve margins and efficiency
- Partner cross-functionally to resolve issues and explain financial drivers in a clear and accessible way
- Contribute to continuous improvement through process standardization, automation, and enhanced data quality
Benefits
- Choice of three medical plan options
- Dental plan option
- Company credits towards medical and dental premiums
- 401(k) Plan with automatic 3% company contribution
- 401(k) match $1 for $1 on the first 3% of eligible pay, plus 50 cents on every $1 on the next 2% of eligible pay
- Company credits for basic life insurance and basic accidental death and dismemberment coverage
- Company credits for short-term and long-term disability coverage
- Option to participate in Ericsson’s Stock Purchase Plan
- Minimum of 15 days of accrued vacation
- Up to 3 personal days per year
- 11 annual holidays
- 8 hours of volunteer time
- 80 hours of sick time annually
- Up to 16 weeks of paid maternity leave
- 6 weeks of parental or adoption leave at 100% of pay
- Financial wellness programs
- Educational assistance
- Matching gifts
- Recognition programs
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
