Crypto Trade Support Associate

Morgan Stanley • South Jordan, UT

16h

About The Position

The Crypto Trade Support Associate is a front-line operations professional responsible for the post-trade lifecycle, reconciliations, asset transfers, exception management, and client service for WM crypto products delivered via the ETRADE-Zero Hash referral model. The role safeguards client experience and firm risk by executing well-defined procedures, maintaining strong controls, and coordinating across WM Operations, Client Service, and our vendor partner. This is an Associate position at the P2 job level within Product Support & Services, which is responsible for providing transaction support and managing post execution processes. Morgan Stanley is an industry leader in financial services, known for mobilizing capital to help governments, corporations, institutions, and individuals around the world achieve their financial goals. Morgan Stanley Salt Lake has been rooted in the community since 1997 and supports the Firm’s global Wealth Management, Operations and Technology divisions. With the recent acquisitions of ETRADE and Solium, Morgan Stanley super-charged its Wealth Management and Corporate and Institutional Solutions businesses to deliver a first-class experience for investors, traders and institutional clients and participants. Our talented teams have established strategic centers of excellence and earned multiple awards, including J.D. Power Customer Service Certification for more than 5 years. We proudly give back to local nonprofit organizations in Salt Lake by offering up our unique skillsets, thousands of volunteer hours and dedicated financial support.

Requirements

• Bachelor's degree (Finance, Business, Operations, or related) or equivalent practical experience.
• 1-3 years in trade support, operations, or reconciliation (crypto, FX, listed derivatives, or securities).
• Strong analytical skills with a controls mindset; demonstrated ability to investigate breaks and resolve exceptions under time pressure.
• Clear written/verbal communication; comfort engaging cross-functional teams and documenting outcomes.
• Proficiency in Excel and case/ticketing tools; familiarity with vendor portals and operational reporting.

Nice To Haves

• Exposure to blockchain/on-chain transactions, custody/wallet concepts, and crypto data structures.
• Experience with Salesforce case management; knowledge of Power BI/Alteryx for process insight/automation (a plus).
• Background in Trade Support disciplines (e.g., trade adjustments, reconciliations, money movement, and outage support).

Responsibilities

• Oversee the full post-trade lifecycle for crypto transactions, including monitoring, break resolution, and trade adjustments/cancellations.
• Maintain accurate booking and audit trails in line with WM Operations standards.
• Process and track crypto deposits and withdrawals, validate on-chain confirmations, and resolve asset recovery issues.
• Perform daily reconciliations between Zero Hash and ETRADE systems, investigating and resolving discrepancies promptly.
• Manage Tier-3 client service cases escalated from the Client Service Center, ensuring timely resolution and clear documentation.
• Act as liaison with internal teams and vendor partners for complex inquiries and operational issues.
• Adhere to documented procedures and control frameworks; escalate incidents and partner with Risk/Compliance on governance requirements
• Support business continuity activities and confirm operational readiness during BCP events.
• Collaborate with WM Operations, Client Service, Risk, Technology, and Finance teams; serve as operational point of contact for vendor interactions.
• Participate in coverage rotations, including overnight monitoring and holiday/weekend support as scheduled.

Benefits

• We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees