Crypto Trade Support Associate

Morgan Stanley•Baltimore, MD

1d•Onsite

About The Position

The Crypto Trade Support Associate is a front-line operations professional responsible for the post-trade lifecycle, reconciliations, asset transfers, exception management, and client service for WM crypto products delivered via the ETRADE-Zero Hash referral model. The role safeguards client experience and firm risk by executing well-defined procedures, maintaining strong controls, and coordinating across WM Operations, Client Service, and our vendor partner. This is an Associate position at the P2 job level within Product Support & Services, which is responsible for providing transaction support and managing post execution processes. Morgan Stanley is an industry leader in financial services, known for mobilizing capital to help governments, corporations, institutions, and individuals around the world achieve their financial goals. At Morgan Stanley Baltimore, we support the Firm’s global Technology, Operations, Risk Management, Legal and Compliance, Internal Audit and Finance divisions. Morgan Stanley has been rooted in the Baltimore community since 2003. Our talented and diverse team is one of the largest in the U.S. outside of our New York headquarters and home to industry leading cybersecurity innovation with multiple patents and awards. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. There’s ample opportunity to move across the businesses for those who show passion and grit in their work.

Requirements

Bachelor's degree (Finance, Business, Operations, or related) or equivalent practical experience.
1-3 years in trade support, operations, or reconciliation (crypto, FX, listed derivatives, or securities).
Strong analytical skills with a controls mindset; demonstrated ability to investigate breaks and resolve exceptions under time pressure.
Clear written/verbal communication; comfort engaging cross-functional teams and documenting outcomes.
Proficiency in Excel and case/ticketing tools; familiarity with vendor portals and operational reporting.

Nice To Haves

Exposure to blockchain/on-chain transactions, custody/wallet concepts, and crypto data structures.
Experience with Salesforce case management; knowledge of Power BI/Alteryx for process insight/automation (a plus).
Background in Trade Support disciplines (e.g., trade adjustments, reconciliations, money movement, and outage support).

Responsibilities

Oversee the full post-trade lifecycle for crypto transactions, including monitoring, break resolution, and trade adjustments/cancellations.
Maintain accurate booking and audit trails in line with WM Operations standards.
Process and track crypto deposits and withdrawals, validate on-chain confirmations, and resolve asset recovery issues.
Perform daily reconciliations between Zero Hash and ETRADE systems, investigating and resolving discrepancies promptly.
Manage Tier-3 client service cases escalated from the Client Service Center, ensuring timely resolution and clear documentation.
Act as liaison with internal teams and vendor partners for complex inquiries and operational issues.
Adhere to documented procedures and control frameworks; escalate incidents and partner with Risk/Compliance on governance requirements
Support business continuity activities and confirm operational readiness during BCP events.
Collaborate with WM Operations, Client Service, Risk, Technology, and Finance teams; serve as operational point of contact for vendor interactions.
Participate in coverage rotations, including overnight monitoring and holiday/weekend support as scheduled.

Benefits

Medical
Prescription Drug
Dental
Vision
Health Savings Account
Dependent Day Care Savings Account
Life Insurance
Disability and Other Insurance Plans
Paid Time Off (including Sick Leave consistent with state and local law, Parental Leave and 20 Vacation Days annually)
10 Paid Holidays
401(k)
Short/Long Term Disability