Crypto Compliance Quality Control Supervisor - Financial Crime (Hybrid)

Concentrix•Jersey City, NJ

19h•Hybrid

About The Position

The Crypto Compliance Quality Control Supervisor will support and oversee financial crime compliance operations within a dynamic, high-growth crypto environment. This position will play a critical role in ensuring high-quality, scalable compliance operations while collaborating closely with an offshore delivery team. This is a client-facing, player-coach role responsible for managing day-to-day operations across transaction monitoring, screening, and Travel Rule workflows. The role will support hands-on casework and include program leadership focused on quality assurance, operational oversight, and stakeholder management. (Military veterans are encouraged to apply.) A NEW CAREER POWERED BY YOU Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns “ World’s Best Workplaces ,” “ Best Company Culture ,” and “ Best Companies for Career Growth ” awards every year? Then a Crypto Compliance Quality Control Supervisor position at Concentrix is just the right place for you! As a Crypto Compliance Quality Control Supervisor, you’ll join an organically diverse team from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as “game-changers.” Together, we help the world’s best-known brands power a world that works through exceptional customer experiences and tech-powered innovation. And due to continued growth, we’re looking for more talented people to join our purpose, people as passionate about providing outstanding customer experiences as we are. CAREER GROWTH AND PERSONAL DEVELOPMENT This is a great opportunity to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and continuing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

Requirements

5+ years of experience in financial crime compliance (FCC)
Strong experience in crypto compliance (required), including: Blockchain analytics investigations and Travel Rule compliance
Strong understanding of AML/BSA regulatory frameworks
Experience leading or supervising compliance operations teams
Hands-on experience with transaction monitoring and investigations
Strong written and verbal communication skills
18 Years of age or older with a completed High School Diploma or GED required
Ability to work a hybrid weekly schedule including on site in person at 185 Hudson St Jersey City NJ, 07302 and Remote at home
Strong computer navigation skills and PC Knowledge
Strong organizational skills with the ability to prioritize levels of urgency within an assigned case load
Tolerance for repetitive work in a fast-paced, high production work environment
Ability to work as a team member, as well as independently and collaboratively
Demonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone and manner
Strong leadership and team management skills
High attention to detail and quality standards
Strong analytical and investigative mindset
Must reside in the United States and have a valid U.S. address for residence

Nice To Haves

Experience with industry-standard tools such as: Actimize, Unit21, Chainalysis, Notabene
Prior experience in a client-facing role within a managed services or consulting environment or crypto firm.
BA/BS degree or above preferred

Responsibilities

Oversee daily compliance operations across including transaction Monitoring, name and counterparty screening and travel rule validation workflows
Manage alert queues, case allocation, and workflow prioritization
Monitor SLA adherence, backlog, and case aging
Coordinate delivery across onshore and offshore teams
Perform initial alert reviews and complex investigations during onboarding and stabilization phases
Support escalations and provide decisioning across, transaction Monitoring alerts, screening matches and travel rule exceptions
Act as a subject matter expert across crypto investigations
Conduct quality reviews of investigative casework
Apply QA/QC scoring methodologies aligned to regulatory expectations
Identify trends, root causes, and areas for improvement
Lead calibration sessions to ensure consistency across teams
Serve as the primary day-to-day point of contact for the client
Manage escalations and communicate operational insights
Provide reporting on performance metrics, quality trends, and risks
Ensure alignment between client expectations and delivery execution
Partner closely with offshore delivery teams to ensure seamless operations
Support workforce planning, forecasting, and capacity management
Drive consistency in execution across global teams
Support onboarding, training, and knowledge transfer initiatives
Identify and implement process improvements
Enhance operational efficiency, quality, and scalability
Support transition and expansion of new workstreams

Benefits

medical, dental, and vision insurance
comprehensive employee assistance program (EAP)
401(k) retirement plan
paid time off and holidays
paid training days
DailyPay enrollment option to access pay "early," when you want it
Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more
Health and wellness programs with trained partners to help promote a healthy you
Mentorship programs that support your rewarding career journey
A modern, state-of-the-art office setting with advanced technologies and a great team