Cryopreservation Coordinator

Aspire Fertility Austin•Franklin, TN

3d•Remote

About The Position

We have an exciting opportunity for a Cryopreservation Coordinator to join our team. We are seeking a self-driven and dependable individual who will be responsible for providing exceptional customer support through inbound calls and email correspondence, assisting with a full range of account-related inquiries, including payments, payment plans, insurance billing, tissue disposition, and tissue transportation.

Requirements

High School Diploma or GED is required
1-3 years’ work experience in similar or related position or other healthcare office environment is preferred

Nice To Haves

college preferred
Previous experience working in the clinical and financial areas of a fertility organization is highly preferred

Responsibilities

Performing outbound patient communication to collect past due balances
Take actions in order to encourage timely payments
Review and batch patient accounts for collections
Processing and posting payments
Review and resolve accounts to ensure accurate data
Provides customer service and follow through on patient account questions
Initiate and collect patient consents
Update account status records
Assists with special projects as needed
Other duties as assigned

Benefits

Medical, dental, and vision plans
Complimentary basic life insurance
Employee Assistance Program
Long-term disability insurance
FREE or low-cost employee-only healthcare coverage option
Comprehensive fertility benefits
Adoption assistance
Surrogacy support
Generous maternity, paternity, and partner leave
18 days of PTO annually
11 paid holidays
One floating holiday
401(k) plan
Competitive company match
Full vesting after just 2 years
Lifestyle Spending Account
Health Savings Account (HSA)
Regular employer contributions to your HSA
Employee Referral Program
Continuing education reimbursement
Dedicated time off for professional development
Free premium Calm Health app subscription
Access to emotional well-being and work-life resources
Accident, Critical Illness, Hospital Indemnity, and Pet Insurance coverage options