Cryopreservation Coordinator

Inception Family Career • Franklin, TN

2d • Remote

About The Position

We have an exciting opportunity for a Cryopreservation Coordinator to join our team. We are seeking a self-driven and dependable individual who will be responsible for providing exceptional customer support through inbound calls and email correspondence, assisting with a full range of account-related inquiries, including payments, payment plans, insurance billing, tissue disposition, and tissue transportation.

Requirements

• High School Diploma or GED is required
• Previous experience working in the clinical and financial areas of a fertility organization is highly preferred
• 1-3 years’ work experience in similar or related position or other healthcare office environment is preferred

Nice To Haves

• college preferred

Responsibilities

• Performing outbound patient communication to collect past due balances
• Take actions in order to encourage timely payments
• Review and batch patient accounts for collections
• Processing and posting payments
• Review and resolve accounts to ensure accurate data
• Provides customer service and follow through on patient account questions
• Initiate and collect patient consents
• Update account status records
• Assists with special projects as needed
• Other duties as assigned

Benefits

• Medical, dental, and vision plans
• complimentary basic life insurance
• Employee Assistance Program
• long-term disability insurance
• FREE or low-cost employee-only healthcare coverage option
• comprehensive fertility benefits
• adoption assistance
• surrogacy support
• Generous maternity, paternity, and partner leave
• 18 days of PTO annually
• 11 paid holidays
• one floating holiday
• 401(k) plan, featuring a competitive company match
• full vesting after just 2 years
• company-funded Lifestyle Spending Account
• Health Savings Account (HSA) with regular employer contributions
• Employee Referral Program
• continuing education reimbursement
• dedicated time off for professional development
• premium Calm Health app subscription
• Accident, Critical Illness, Hospital Indemnity, and Pet Insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED