Online Cruise Reservations Specialist | Entry Level

Destination Careers•Fort Worth, TX

11d•$45,000 - $75,000•Remote

About The Position

The Cruise Reservation Specialist assists clients with selecting, booking, and managing cruise vacations. The role provides recommendations based on clients’ preferences, budgets, and needs, using knowledge of the cruise industry. This is a remote position requiring strong communication, sales, and organizational skills.

Requirements

Strong knowledge of cruise lines, destinations, and travel industry trends.
Excellent verbal and written communication skills.
Ability to multitask and manage multiple bookings efficiently.
Sales-oriented mindset and passion for helping clients plan vacations.
Proficiency with online booking systems, CRM software, and Microsoft Office Suite.
Ability to work independently in a remote environment.

Nice To Haves

Previous experience in travel sales, reservations, or customer service.
Certification in travel or the cruise industry, such as CLIA certification.

Responsibilities

Assist clients with cruise inquiries, reservations, and modifications via phone, email, and online platforms.
Provide guidance on cruise destinations, itineraries, ship amenities, and travel requirements.
Process bookings and payments accurately and in compliance with company policies.
Build client relationships through personalized service and follow-ups.
Stay informed about cruise line promotions, policies, and travel regulations.
Collaborate with cruise partners to secure deals and exclusive perks for clients.
Address client concerns and resolve booking-related issues professionally.
Upsell and cross-sell additional travel services, including excursions, travel insurance, and pre- or post-cruise accommodations.