Cruise Planner

Sweet Carolina Travels•Cleveland, OH

About The Position

We are a leading travel agency dedicated to creating seamless and unforgettable travel experiences for our clients. Specializing in personalized itineraries across land, air, and sea, we pride ourselves on offering exceptional service and insider expertise. As we expand our offerings, we are seeking a passionate Cruise Planner to design tailored cruise vacations that delight our clients from embarkation to return. As a Cruise Planner, you will help clients discover and book their ideal cruise vacation. This role involves curating customized cruise packages, coordinating travel logistics, and ensuring every detail exceeds expectations. From luxury ocean liners to intimate river cruises, you’ll be the go-to expert for all things cruise-related.

Requirements

Previous experience in customer service
Passion for travel and eager to learn.
Excellent communication and interpersonal skills, with a client-first mindset.
Highly organized with attention to detail and problem-solving abilities.
Ability to work independently and as part of a team.

Responsibilities

Consult with clients to identify cruise preferences, including destinations, cruise lines, cabin categories, and onboard experiences.
Research, design, and book customized cruise itineraries and pre- and post-cruise travel arrangements.
Provide expert advice on cruise lines, ships, excursions, dining, and entertainment options.
Build and maintain strong relationships with cruise line representatives and suppliers.
Assist with travel documentation, including passports, visas, and insurance.
Proactively handle special requests, upgrades, and onboard packages.
Ensure clients receive a seamless and personalized travel experience from start to finish.
Stay up to date on cruise industry trends, promotions, and itineraries.