CRS Housing Case Manager

Jewish Family Service of Colorado•Denver, CO

19d•Hybrid

About The Position

This full-time position integrates intake, case management, housing navigation, and payment processing to support individuals and families in achieving housing stability. This role serves as a central point of contact for clients, providing assessments, referrals, and direct assistance. Responsibilities include processing payments on clients' behalf, guiding them in navigating resources, and delivering trauma-informed case management services. This role requires building strong relationships with landlords, community partners, and clients while ensuring compliance with program guidelines and documentation standards.

Requirements

Knowledge and understanding of the Denver metro area resources is preferred.
Bilingual in Spanish is strongly desired.
Strong communication, organizational, and interpersonal skills.
Ability to interact effectively as a team member and independently with Agency staff and with a diverse client base.
Ability to multitask in a fast-paced environment.
Must be proficient in Microsoft Office Software.
A valid driver’s license, access to reliable transportation, and proof of auto insurance are required.
Employees must maintain a driving record that meets agency insurance requirements and be able to travel to multiple sites or community locations as part of regular job duties.
Mileage reimbursement is provided in accordance with agency policy.
Must be willing to meet with clients in their homes or other locations.
Must be fully vaccinated for COVID-19 (proof required), subject to legally required exemptions.

Nice To Haves

Preferred bachelor's degree in social work, related field, or equivalent work experience.
Preferred three plus years’ experience as a Social Case Worker for a public or private agency.

Responsibilities

Provides information and referrals to clients.
Conducts client intake and eligibility assessments.
Develops, implements, monitors, and modifies service plans with clients.
Provides crisis intervention and supportive services to assist clients in reaching housing stability goals.
Inputs client information into databases as required.
Requests financial approval for program services based on an assessment of need and the availability of resources.
Maintains accurate case records; documents client contacts and progress to ensure accountability.
Allows new staff and interns to shadow and to sit in with client appointments.
Works to ensure proper completion of paperwork and adherence to grant eligibility.
Assists with reporting as needed by providing client testimonies.
Collaborates with community partner agencies.
Participates in other funder-required committees/workgroups as needed.
Participates in staff trainings as required.
Uses creativity and innovation in service delivery.
Maintains confidentiality of client and agency information.
Becomes familiar with and navigates assistance through all grants and funding currently being utilized by JFS.
Assists with special department programs.
Other duties as assigned.