CRP nCino Program Manager

Glacier Bancorp, Inc.•Torrington, WY

12h•Onsite

About The Position

The Program Manager is responsible for leading complex, cross-functional programs comprised of multiple interrelated initiatives to deliver strategic business outcomes. This role ensures strong alignment between program objectives and enterprise strategy by partnering closely with product and business leaders while maintaining transparency around tradeoffs, risks, dependencies, and constraints. The Program Manager owns program-level governance, planning, reporting, and stakeholder engagement, providing clear executive visibility into progress, risks, decisions, and value realization. This role coordinates schedules, resources, and dependencies across initiatives, performs long-range resource forecasting, and surfaces conflicts with actionable resolution options. The Program Manager supports and mentors project managers and scrum masters, ensuring delivery practices lead to successful program outcomes. Additionally, the Program Manager leads end-to-end delivery of initiatives using Agile, Hybrid, and Waterfall methodologies. This role manages scope, budget, risks, and drives delivery execution while proactively removing impediments to ensure work moves smoothly from decision to delivery. This is a highly visible role that regularly interfaces with management and team members at all levels of the organization. Success depends on the ability to build and continually strengthen relationships across the organization and with vendors in order to enhance operational capability. A high degree of professionalism and diplomacy is essential to establishing trust and achieving success in this position. This is a Corporate position which may be located at an available bank division location across our nine-state footprint in AZ, CO, ID, MT, NV, TX, UT, WA, or WY. Plan and manage programs composed of multiple related initiatives that are cross-functional and/or enterprise-wide. Ensure program objectives align to strategic goals and intended business value. Partner with Product leadership to understand goals, outcomes, and sequencing without owning prioritization decisions. Assist leaders and business owners by illuminating tradeoffs, constraints, and dependencies. Participate in quarterly planning to surface cross-team impacts and dependencies. Develop and maintain stakeholder maps and communication plans. Build strong, trusted relationships across business, technology, compliance, and vendor partners. Facilitate alignment conversations across stakeholders with competing priorities. Own reporting, executive updates, and program-level dashboards. Create and maintain program documentation, including: Program status reports, risk and decision logs, schedules and budgets, program metrics and performance indicators and lessons learned. Lead regular program reviews with executive sponsors and key stakeholders. Identify and communicate emerging risks, issues, and required decisions early. Coordinate program-level schedules, milestones, and dependencies across initiatives. Perform long-range resource forecasting at the program level. Surface resource constraints and conflicts to leadership with options for resolution. Coordinate shared infrastructure and sequencing to benefit the overall program. Support, mentor, and coach project managers/scrum masters operating within the program. Lead end to end delivery of initiatives using Agile, Hybrid (Agile + Waterfall), and Waterfall project management methodologies. Ensure adherence to defined project standards, policies, and governance practices. Define and manage project scope, budget, risks, and dependencies. Manage delivery execution, dependencies, and schedules while proactively removing impediments and roadblocks. Partner with sponsors and stakeholders to plan, execute, and govern projects. Lead cross functional teams to deliver outcomes. Communicate project status through structured meetings, reporting, and documentation. Ensure accurate project documentation, approvals, and audit readiness. Manage transition from project completion to operational handoff. Must comply with all company policies and procedures and all applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control. Must complete the assigned online training courses and achieve a passing score by due date.

Requirements

Bachelor's Degree in a business-related discipline, such as organizational management, marketing, finance, or information technology.
A minimum of 4 years hands-on experience as a program manager and a project manager/scrum master for large, complex projects within a banking or business environment, with a minimum of 2 years as a program manager.
A minimum of 2 years experience with nCino Commercial Loan Origination System.
Experience working with various project management methodologies (i.e. Waterfall, Agile, Scrum, SDLC) and various tools (i.e. Microsoft Project, Workfront, ADO, Jira, Confluence).
CSM, SAFe, or similar certification; or ability to obtain within 6 months.
PMP certification. In lieu of certification, the candidate can have an additional 2 years as a project manager.
A significant level of trust, credibility, diplomacy, and professionalism is required.
Coaching skills and ability to motivate, influence, educate and/or advise others on matters of significance.
Demonstrate strong communication (written, verbal, and inter-personal) and presentation skills.
Ability to work both independently and in a team-oriented, collaborative environment.
Ability to conform to shifting priorities, demands, and timelines.
Strong analytical and problem-solving skills.
Ability to elicit cooperation from a wide variety of sources, including upper management, coworkers, and customers.
Ability to learn, understand, and apply new technologies, techniques, and procedures.
Excellent customer skills.
Excellent relationship development skills, with the ability to balance work and interaction with bank and corporate stakeholders using a customer-oriented attitude.
Ability to travel up to 10% (e.g. 2 days/month) by automobile (as driver and passenger), commercial airlines, rental vehicles and public transportation and be able to lodge in public facilities.
Ability to drive and have proper licensing for travel.

Nice To Haves

A minimum of 4 years experience managing projects or programs in banking industry.
A minimum of 4 years experience managing projects or programs in IT.
A minimum of 2 years experience planning and problem solving with product management and delivery teams.
nCino certification.
ACSM or CSP-SM certification.
PgmP certification.

Responsibilities

Leading complex, cross-functional programs comprised of multiple interrelated initiatives to deliver strategic business outcomes.
Ensuring strong alignment between program objectives and enterprise strategy by partnering closely with product and business leaders.
Maintaining transparency around tradeoffs, risks, dependencies, and constraints.
Owning program-level governance, planning, reporting, and stakeholder engagement.
Providing clear executive visibility into progress, risks, decisions, and value realization.
Coordinating schedules, resources, and dependencies across initiatives.
Performing long-range resource forecasting.
Surfacing conflicts with actionable resolution options.
Supporting and mentoring project managers and scrum masters, ensuring delivery practices lead to successful program outcomes.
Leading end-to-end delivery of initiatives using Agile, Hybrid, and Waterfall methodologies.
Managing scope, budget, risks, and driving delivery execution.
Proactively removing impediments to ensure work moves smoothly from decision to delivery.
Planning and managing programs composed of multiple related initiatives that are cross-functional and/or enterprise-wide.
Ensuring program objectives align to strategic goals and intended business value.
Partnering with Product leadership to understand goals, outcomes, and sequencing without owning prioritization decisions.
Assisting leaders and business owners by illuminating tradeoffs, constraints, and dependencies.
Participating in quarterly planning to surface cross-team impacts and dependencies.
Developing and maintaining stakeholder maps and communication plans.
Building strong, trusted relationships across business, technology, compliance, and vendor partners.
Facilitating alignment conversations across stakeholders with competing priorities.
Owning reporting, executive updates, and program-level dashboards.
Creating and maintaining program documentation, including: Program status reports, risk and decision logs, schedules and budgets, program metrics and performance indicators and lessons learned.
Leading regular program reviews with executive sponsors and key stakeholders.
Identifying and communicating emerging risks, issues, and required decisions early.
Coordinating program-level schedules, milestones, and dependencies across initiatives.
Performing long-range resource forecasting at the program level.
Surfacing resource constraints and conflicts to leadership with options for resolution.
Coordinating shared infrastructure and sequencing to benefit the overall program.
Supporting, mentoring, and coaching project managers/scrum masters operating within the program.
Ensuring adherence to defined project standards, policies, and governance practices.
Defining and managing project scope, budget, risks, and dependencies.
Managing delivery execution, dependencies, and schedules while proactively removing impediments and roadblocks.
Partnering with sponsors and stakeholders to plan, execute, and govern projects.
Leading cross functional teams to deliver outcomes.
Communicating project status through structured meetings, reporting, and documentation.
Ensuring accurate project documentation, approvals, and audit readiness.
Managing transition from project completion to operational handoff.
Complying with all company policies and procedures and all applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.
Completing the assigned online training courses and achieving a passing score by due date.