Crowd Control

Andy Frain Services•New Kent, VA

3h•Onsite

About The Position

This position is for the live racing summer season from June 25 to Sept 7 and will be event-based as needed. The role involves providing security detail as outlined in post orders and establishing working relationships with customers, local law enforcement, and fire departments. Security personnel must always perform job duties with a constant awareness of surroundings, noting all activity in the assigned area, and maintaining a professional image with excellent customer service. The job also entails supervision of all employees assigned to the Security department, with full responsibility for their performance management. The supervisor will manage and oversee all assigned areas to maintain a safe environment for all employees, vendors, and personnel, supporting all areas in their security needs and being an integral part of the facility's operations. This role requires demonstrating and abiding by Andy Frain Services' Core Values and operating principles, maintaining 100% compliance with all staff training, and observing and reporting activities and incidents to ensure the security and safety of client property and personnel. Supervisors must maintain a professional image and demonstrate strong leadership skills.

Requirements

Honest, alert, and well-disciplined.
Constant and dedicated vigilance.
Strong customer service skills, exemplifying Andy Frain Services Mission Statement.
Ability to be a hands-on, results-oriented employee, handling multiple priorities simultaneously.
Ability to facilitate progressive change, work as part of a team, and follow directions.
Work with a sense of urgency.
Strong oral and written communications skills.
High School Diploma and/or equivalent; Associate's Degree.
Bachelor’s degree in a related field or equivalent combination of education and experience.
Minimum 2 years of prior experience in loss prevention, life safety, CCTV systems, and access computer systems.
One year (1yrs) of which must be in the capacity of a supervisory position within the Security Industry.
State Guard License is required.
Must be able to meet and continue to meet any applicable state, county, and municipal licensing requirements for Security Officers.
Must be able to meet and continue to meet requirements for specific skills, certifications, or authorizations specified for the assigned site.
Knowledge of security operations and procedures.
Knowledge of supervisory practices and procedures.
Ability to provide positive direction and motivate performance.
Understanding of a variety of security and safety devices and controls.
Ability to learn quickly and carry out instructions furnished in written, oral, or diagrammatic form.
Ability to track and maintain schedule assignments.
Ability to be an effective team member.
Ability to maintain professional composure when dealing with unusual circumstances.
Courteous telephone manner.
Ability to adapt to various sites and changes in post-procedure procedures.
Ability to adapt to changes in the external environment and organization.
Ability to write routine correspondence, including logs and reports.
Good organizational skills.
Strong customer service and results orientation.
Strong interpersonal skills, with the ability to interact effectively with clients at various social levels and across diverse cultures.

Responsibilities

Control entrances and movement of pedestrian and vehicle traffic.
Patrol buildings and perimeters.
Escort material and personnel.
Inspect security and fire exposures.
Perform special assignments.
Be on time and report to post in full uniform.
Maintain a professional image that includes greeting customers, visitors, and employees in a polite and friendly manner.
Be proactive in knowing all revisions to post orders and general information distributed by the customer and AFS.
Patrol physical property or maintain fixed post position, diligently reporting any suspicious activity and investigating accidents and criminal acts.
Monitor cameras or equipment in a continuous fashion as outlined in the post orders.
Maintain a working knowledge of all emergency policies, procedures, and regulations to be able to respond to alarms, incidents, and emergency situations.
Complete Daily Activity Reports, Log Book entries, Incident Reports, and all relevant reports related to job assignment.
Make recommendations to management on better safety and loss prevention processes as identified during daily routine.
Have knowledge of any life safety systems, fire panels, CCTV system computer, and other such equipment to complete job assignments.
Ensure continuous and safe operation of all elevators and access doors.
Know authorized contractor personnel who are responsible for maintenance and upkeep of equipment.
Ensure training and compliance guidelines are met as outlined by AFS and other agencies regulating the customer / market.
Communicate on a daily basis with Security Supervisor any new Security Issues or changes that need to be considered or implemented.
Perform the duties of a Security Officer in accordance with post orders and company policy.
Deliver quality service and positive interaction with customers, greeting all visitors, vendors, and employees while continuously maintaining standards of excellence in presentation and professionalism.
Provide lead direction at assigned client site(s); to enforce security/safety programs and ensure that post orders are followed, that established rounds are completed, and that adequate reports and logs are filed daily and weekly.
Develop and implement security procedures and compliance with facility policies and procedures and applicable state and federal laws.
Maintain a working knowledge of all emergency policies, procedures, and regulations; respond immediately to emergency alarms or calls for help, determine course of action, notify appropriate authorities, and assist as needed.
Ensure the continuous and safe operation of all elevators and access doors.
Maintain contact with authorized personnel/contractors who are responsible for the maintenance and upkeep of said devices.
Operate equipment including portable radios, telephones, copy and fax machines, computers, and tools.
Make daily inspections of all vehicles assigned to the job site and note any damage so that repairs can be handled immediately.
Counsel and discipline personnel as appropriate; seek advice from company management or designated representatives as appropriate; meet personally with employees and document counseling and disciplinary actions.
Assist in the training of Security Officers and Shift Lead Officers, and review post orders, ensuring that Guards have competent knowledge of assignments.
Communicate with the Operations manager daily and weekly regarding account performance and Security Guard performance.
Communicate daily and weekly regarding security and safety issues/changes that need to be implemented.
Assist in the submission of payroll and personnel information to the company as designated.
In conjunction with company management or designated company representatives, act to ensure adequate security coverage of all posts.
Inspect posts as scheduled and meet with Staff to outline tasks and responsibilities.
Ensure that Staff sign in and out for their scheduled shifts accurately for every shift.
Meet with client representatives as scheduled or as needed to provide assurance that all security requirements are being met and to provide quality customer service.
Carry out other duties as assigned by the Director of Security and Operations Manager.