Cross Trained Agent

Hyannis Air Service Inc•Anna's Retreat, USVI

11d•Onsite

About The Position

Cape Air is looking for seasonal Cross-Trained Agents to work until August 2026. After completion of training, must be willing and able to work Ticket, Operations and Ramp Agent positions at their assigned station.

Requirements

Must be at least 18 years old
Must hold a high school diploma or equivalent
If location requires any type of driving such as baggage delivery, fueling, etc., applicant must hold and maintain a driver’s license valid in that location
Must be able to lift up to 70 lbs.
Basic computer skills required
Excellent communication and excellent customer service skills required
Ability to interact effectively with others
Ability to work independently and adapt to changing work priorities
Ability to communicate effectively, orally and in writing
Flexibility of schedule is a must
This position will often require working nights, weekends and holidays
Must exhibit exceptional knowledge of Cape Air and must embody the Cape Air MOCHA HAGoTDI spirit

Nice To Haves

Airline work experience preferred
Airline reservation system experience preferred

Responsibilities

Check in passengers and baggage using Cape Air’s passenger service system
Make passenger reservations and rebook flights
Make boarding announcements
Provide extra assistance to passengers with special needs
Assist the main Cape Air Reservations Department by handling remote reservations calls, if applicable to station
Share information with pilots/ramp/operations using radio communications
Organize ticket and cash reports
Handle delayed or missing baggage and process claims
Assure compliance with FAA and airport security procedures
Meet and marshal aircraft
Fueling Cape Air aircraft, if applicable to station operations
Load and unload passengers and their baggage
Escort passengers out to the aircraft
Additional duties as assigned