Cross Functional IT Support Specialist
About The Position
The University of North Texas System is a growing institution in the Dallas-Fort Worth region, committed to excellence, curiosity, and innovation. We are a people-first, values-based culture that fosters respect, belonging, and access for all. Administrative Information Technology Services (AITS) supports the University's mission by providing essential computing hardware, software, data, and communication resources. This position is a flexible member of the AITS Support team, responsible for maintaining and troubleshooting Help Desk issues, providing first and second level technical support, assisting with equipment and software upgrades and maintenance, and documenting all work using the call tracking system. The role also involves close collaboration with the network team to prepare workstations and provide technical support for PCs, laptops, mobile devices, and all end-users within the AITS Support area.
Requirements
- Associate's degree in related field and three years of related computing work experience; or any equivalent combination of education, training, and experience.
- Knowledge of principles of computing and communications networks, and characteristics of computing hardware and software used in distributed environment.
- Ability to operate computer keyboards and to install computer hardware.
- Ability to assimilate, retain and utilize technical and applications-oriented information.
Nice To Haves
- Prior experience working in a technical Help Desk environment.
- Prior experience answering phones in a technical Help Desk environment.
- Excellent organizational and computer skills.
Responsibilities
- Assist with training Helpdesk personnel
- Oversee the movement of computer equipment
- Assist with Infrastructure Change Management
- Complete special projects as assigned
- Workstation Deployments
- User Support
- Printer Support
- Work Documentation
- Departmental Liaison
- Knowledgebase Maintenance
Benefits
- TRS Eligible
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
