Cross-Functional Change Management and Training Specialist

Innovative Development, LLC•Wilmington, DE

11d•Hybrid

About The Position

We are seeking a collaborative professional to assist in developing educational and training materials for the launch of a brand-new company-wide system. This role will work with an operational cross-functional team in the development of these materials to connect the Procurement/Sourcing, Legal and Compliance (policy) operations and processes with R&D and other business areas. You will help employees learn new ways of operating, new digital tools and adapt to smoother workflows. The role operates under a hybrid work model, requiring a mix of remote work and in-office collaboration. The project this supports has high visibility. Operating in a fast-paced environment, this position demands elite attention to detail and strong change leadership. It is a challenging but deeply rewarding opportunity for the right leader. To succeed, you must bring a masterful skill set, unmatched attention to detail, and a passion for driving major organizational change.

Requirements

4+ years in change management, training, or organizational development.
Proven ability to work independently from home and collaborate effectively on-site (Hybrid Role).
Strong communication skills with an ability to unite cross-functional teams.
Quick learner.

Nice To Haves

Familiarity with Contract Lifecycle Management (CLM) concepts, task orchestration and process automation preferred.
Pharmaceutical experience is helpful but not required.
Prosci, ADKAR, or similar training credentials are a plus.

Responsibilities

Draft and coordinate change management plans including creation, drafting and organizing materials to be used for process education and system training sessions.
Map streamlined process workflows across Legal, Procurement, and Policy Operations, to support process and system changes, and develop training and educational materials to drive adoption across R&D and other business teams.
Build clear education and training materials for new process and software tools.
Create easy-to-use user guides, presentations, videos, and e-learning modules.
Coordinate training sessions, including scheduling, distributing invitations, and communicating session details to participants.
Capture training outputs and developed comprehensive FAQs and knowledge-based documentation to support user adoption, knowledge retention, and ongoing operational efficiency.