Cross Dock Operations Manager

TA Dispatch•Brownstown Township, MI

7d•Hybrid

About The Position

This is a full-time leadership position with a schedule based on operational and customer requirements. The role requires flexibility to support cross-dock operations across the United States and Mexico, including occasional evenings, weekends, and holidays as business needs dictate. The position supports multiple cross-dock operations across the United States and Mexico. International travel of up to 40% may be required to visit, audit, and support internal and 3PL facilities. This is a hands-on leadership role requiring a willingness to work alongside dock and warehouse teams when operational support or backup is needed. The role may require working in warehouse and cross-dock environments, including exposure to varying temperatures, noise, moving equipment, and active dock operations. Schedule flexibility may be required based on customer requirements, operational needs, and service-level commitments.

Requirements

Bachelor’s degree in Supply Chain, Logistics, Business Administration, or a related technical field required.
4–6 years of progressive leadership experience in warehousing, logistics, cross-dock operations, or a related environment.
Experience managing automotive logistics, including Just-in-Time (JIT) delivery and/or sequenced parts.
Direct experience managing third-party logistics providers and multi-site operations.
Proven experience managing US-Mexico cross-border logistics, customs requirements, and Mexican logistics providers.
Advanced knowledge of WMS, TMS, and supply chain analytics platforms.
Strong understanding of operational KPIs, SLAs, financial performance, and continuous improvement methodologies.
Strong analytical skills with the ability to translate complex logistics data into actionable strategies.

Nice To Haves

Professional working proficiency in both English and Spanish is highly preferred.

Responsibilities

Serve as the primary operational contact for customers, manage escalations, lead MBRs and QBRs, monitor network KPIs, and develop corrective action plans to maintain service-level expectations.
Manage and hold third-party cross-dock providers accountable to established KPIs and SLAs, conduct operational and financial audits, resolve escalations, and drive strong vendor performance.
Optimize throughput across internal and 3PL operations, ensure automotive freight moves within required production windows, manage US-Mexico cross-border flow, plan for capacity needs, and standardize SOPs across the network.
Oversee WMS and TMS processes, use data and analytics to drive operational decisions, and lead Lean and Six Sigma initiatives focused on efficiency, waste reduction, accuracy, and minimizing freight damage.
Own the cross-dock operations budget, drive cost-per-unit reductions and operational efficiency, provide leadership to regional management, and promote a culture of safety, accountability, service, results, and continuous improvement.