Cross Connection Control Trainee or Technician

Greenville Water•Greenville, SC

9d•Onsite

About The Position

The Cross Connection Control Trainee or Technician, within the Engineering Department, is responsible for protecting the public water system by administering Greenville Water's Cross Connection Control Program and implementing its fire hydrant usage requirements. This role involves progressively responsible duties including inspection, testing, maintenance, compliance monitoring, customer engagement, program administration, and regulatory enforcement related to backflow prevention, cross connection control, water quality protection, and fire hydrant use. The position progresses from assisting with program activities as a Trainee to independently performing technical functions as a Technician, and potentially coordinating and administering the program at a higher level.

Requirements

A high school diploma or GED
A valid South Carolina driver's license
Trainees must obtain required certifications within established timeframes.
Technicians must possess a valid South Carolina Backflow Prevention Assembly Tester Certification
Technicians must possess a South Carolina Class C Water Distribution License
The Coordinator must possess a valid South Carolina Backflow Prevention Assembly Tester Certification
The Coordinator must possess a South Carolina Class A Water Distribution License
Demonstrate the ability to lead and administer the Cross Connection Control Program (for Coordinator level)

Nice To Haves

An equivalent combination of education, training, and experience may be considered.

Responsibilities

Assists with inspections of cross connections, backflow prevention assemblies, water services, fire hydrant uses, and other potential hazards to the potable water system.
Assists with flow testing, pressure evaluations, field investigations, and data collection activities related to water system operations and customer requests.
Collects, maintains, and organizes inspection records, testing data, GIS information, drawings, measurements, plat records, mapping data, as-built information, and other program documentation.
Assists with testing, troubleshooting, and repairing backflow prevention assemblies.
Responds to customer inquiries, concerns, and complaints and assist with educating customers and stakeholders regarding backflow prevention requirements, fire hydrant usage requirements, department services, and water service policies.
Verifies water service availability and support service connection investigations and related activities.
Prepares reports, correspondence, notifications, and compliance records.
Performs work safely and in accordance with departmental policies, procedures, and regulatory requirements.
Independently inspects and evaluates cross connections, backflow prevention assemblies, fire hydrant use activities, and other potential hazards to ensure compliance with Greenville Water requirements and applicable regulations.
Conducts and documents flow testing, pressure evaluations, water availability reviews, main locating activities, and distribution system investigations; analyzes findings and recommends corrective actions.
Tests, troubleshoots, repairs, and certifies backflow prevention assemblies in accordance with applicable standards and program requirements.
Administers and enforces Greenville Water's Cross Connection Control Manual and associated compliance requirements.
Implements and enforces Greenville Water's fire hydrant usage policies in accordance with Greenville Water Rules and Regulations.
Educates and engages customers, contractors, developers, engineers, and internal staff regarding backflow prevention requirements, hydrant usage policies, compliance obligations, and corrective actions necessary to protect the public water system.
Monitors compliance, issues notifications of deficiencies, coordinates corrective actions, and maintains records necessary to support program enforcement and regulatory compliance.
Investigates customer concerns, resolves routine compliance issues, and provides technical recommendations regarding backflow prevention, hydrant usage, pressure concerns, and water service matters.