CRM & System Administrator

Take Command Health • Austin, TX

23h • Hybrid

About The Position

We're looking for a talented CRM & System Administrator to own, optimize, and scale the backbone of our go-to-market and customer operations. This isn't a "keep the lights on" role -- it's an opportunity to shape how a fast-growing healthtech company runs its most critical systems. If you're someone who gets excited about clean data, smart automation, and building systems that make people's jobs easier, you'll thrive here.

Requirements

• 3–5 years of hands-on CRM administration experience, with deep HubSpot expertise in a B2B environment
• Deep expertise in HubSpot workflows, automation, lifecycle stages, and lead/ticket management
• Experience supporting Customer Success or Support teams using Service Hub
• Strong command of CRM data structures, segmentation, and reporting
• Experience managing integrations between CRM platforms and third-party business systems, including tools like Intercom and Jira
• Comfort working with custom-coded elements including troubleshooting scripts, custom workflows, or API-based logic
• A systems thinker who can translate ambiguous business needs into clean, scalable solutions
• Excellent communication skills and the ability to simplify complex processes

Nice To Haves

• HubSpot certifications (Marketing Hub, Sales Hub, Service Hub)
• Experience managing integrations between CRM platforms and third-party business systems
• Background in healthcare, benefits, or a high-growth SaaS environment

Responsibilities

• Maintain and optimize HubSpot Marketing, Sales, and Service Hubs
• Build and refine workflows, automation, sequences, and lead routing
• Create and manage custom properties, pipelines, dashboards, and reports
• Conduct regular data audits to ensure accuracy, cleanliness, and governance
• Configure and maintain tickets, pipelines, SLAs, and customer feedback surveys
• Partner with client-facing and back-office teams to streamline ticketing processes and improve response workflows
• Build automation that enhances customer experience—ticket routing, escalation rules, satisfaction surveys, and follow-up sequences
• Support campaign execution by building emails, landing pages, forms, and segmented lists
• Collaborate with Marketing, Sales, and the Delivery Ops teams to translate business needs into scalable solutions
• Train internal teams on HubSpot features, processes, and best practices
• Manage integrations between HubSpot and other business systems
• Troubleshoot technical issues, identify root causes, and implement long-term fixes
• Work with internal teams and external vendors on system enhancements and API based integrations
• Build dashboards and reports that provide visibility into funnel performance, customer lifecycle, and service operations
• Track KPIs across marketing, sales, and service to support data driven decision-making
• Recommend improvements to processes, automation, and data structure based on insights

Benefits

• A generously funded ICHRA for medical, dental, and vision premiums and medical expenses.
• Unlimited personal vacation in addition to regular company holidays.
• 401(k): 90-day eligibility for 4% match that vests over 4 years with a one year cliff!
• Competitive parental leave for new parents.
• Up to two paid days of Paw-ternity leave.
• ClassPass corporate membership with access to over 73,000 fitness and wellness options.
• Flexible on where you work

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees