CRM Support Lead Analyst

Equifax • Atlanta, GA

1d • Onsite

About The Position

Equifax US Information Solutions (USIS) Sales Operations and Enablement team is looking for a Sales Systems Lead who thrives at the intersection of people and technology. In this role, you will become an expert in our global Salesforce instance and its integrated ecosystem, championing a seamless user experience by addressing complex data and process challenges. This is a front-line opportunity for a technical, business-savvy communicator who acts with a sense of urgency and excels at translating technical solutions into business success.

Requirements

• Bachelor’s degree or equivalent professional experience.
• High-touch experience in a corporate environment working in Operations, Sales, Finance, Marketing, or IT.
• Salesforce Certified Platform Administrator and/or Salesforce Certified Business Analyst.
• Proven experience in data governance or maintaining CRM data integrity.
• Demonstrated ability to coordinate meetings, gather feedback, and ensure clear communication between technical and non-technical teams.

Nice To Haves

• Additional Salesforce Certifications (e.g., Platform App Builder or Advanced Admin).
• Hands-on experience with modern tools like Tableau, Google Workspace, Gainsight, Gong, LinkedIn Sales Navigator, or Demandbase.
• Use of AI (eg. Gemini, Notebook LM) to optimize operations and team effectiveness.
• Demonstrated ability to interact with, serve, and help people, similar to experience gained in customer-facing roles.

Responsibilities

• Elevate the daily experience for Sales, Service, Marketing, and Operations teams using Salesforce and integrated technologies within the USIS Business Unit.
• Go beyond the "quick fix" to identify underlying issues and partner with cross-functional teams to optimize systems, data integrity, and workflows.
• Participate in the design of solutions and lead change management efforts during design, testing, and implementation to ensure high end-user adoption.
• Act as the primary liaison between business unit subject matter experts and technical teams to evaluate and escalate complex technical hurdles in an Agile environment.
• Own the 24-hour Service Level Agreement (SLA), ensuring all stakeholders feel supported and heard.
• Utilize reporting tools to track issue trends, visualize progress, and turn support data into actionable system enhancements.
• Facilitate high-impact partnerships with technical leads to diagnose and remediate process inefficiencies, reducing downtime and optimizing workflow performance.
• Synthesize support themes and findings into concise updates for Sales Enablement leadership to help guide the strategic roadmap.

Benefits

• Comprehensive compensation and healthcare packages
• 401k matching
• Paid time off
• Organizational growth potential through our online learning platform with guided career tracks

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level