CRM Specialist

InPost

About The Position

InPost has revolutionised e-commerce parcel delivery in Poland and is now one of Europe’s leading out-of-home (OOH) e-commerce enablement platforms. Founded in 1999 by Rafał Brzoska, InPost provides delivery services through a network of over 64,000 Automated Parcel Machines (APMs) and more than 30,000 pick-up and drop-off (PUDO) points across nine European countries: Poland, the United Kingdom, France, Italy, Spain, Portugal, Belgium, the Netherlands and Luxembourg, alongside to-door courier and fulfilment services for ecommerce merchants. InPost’s extensive OOH network supports rapidly growing parcel volumes across its markets, with 1.4 billion parcels delivered in 2025. Its locker solutions offer consumers a delivery option that is cheaper, more flexible and convenient, environmentally friendly and contactless. As a leading OOH logistics provider, InPost is recognised for transforming parcel delivery economics in Europe, appealing to both consumers and merchants through its flexible, technology-driven solutions. Purpose You'll be the engine behind InPost's CRM ecosystem — configuring, automating, and continuously improving the platforms that power our APM deployment and international expansion. Partnering closely with commercial, expansion, and operations teams across the UK, France, Italy, and Iberia, you'll turn complex operational workflows into reliable, scalable CRM processes.

Requirements

2–4 years in CRM administration or operations (HubSpot, Pipedrive, or Microsoft Dynamics 365).
2+ years building workflow automations with Zapier, Make.com, or similar tools.
Solid grasp of data hygiene, deduplication, and integration concepts (APIs, webhooks).
Fluent in Polish and English — strong written and spoken.
Degree in Business, Information Systems, or a related field, or equivalent hands-on experience.

Nice To Haves

SQL, Power BI, GCP experience, or background in logistics/e-commerce and multi-market operations.

Responsibilities

Administer and configure InPost's CRM platforms (HubSpot, Pipedrive, Microsoft Dynamics 365 or equivalent) — pipelines, custom objects, user roles, and permissions.
Design and maintain automations and integrations using Zapier, Make.com, and where needed Google Cloud Platform — connecting CRM with internal systems, marketing tools, and operational platforms.
Translate APM deployment workflows (site sourcing, lead-to-deployment pipelines, partner onboarding) into structured CRM logic.
Own data quality across markets: audits, deduplication, field validation, and lifecycle management.
Build dashboards and reports tracking pipeline activity, deployment progress, and operational KPIs for international stakeholders.
Gather requirements from teams across markets and translate them into scalable CRM configuration and process design.
Maintain documentation, playbooks, and training materials; support onboarding and day-to-day CRM queries.