CRM Product Manager

Adobe • San Jose, CA

2d

About The Position

The Opportunity: A business Product Manager to lead the development and optimization of our sales capabilities. This role will work from within the Sales business to define the product roadmap and business requirements for a set of key sales capabilities, and will partner heavily with IT bring these capabilities to life. Successful candidates will have deep expertise in either Microsoft Dynamics or Gainsight, as well as experience defining capability roadmaps and business requirements for Go-To-Market functions. About Adobe Adobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences. Adobe’s industry-leading offerings including Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, and GenStudio enable people and businesses to turn ideas into impact, powered by AI and driven by human ingenuity. Our 30,000+ employees worldwide are creating the future and raising the bar as we drive the next decade of growth. We’re on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. At Adobe, we believe that great ideas can come from anywhere in the organization. The next big idea could be yours. Let’s Adobe together At Adobe, we believe in creating a company culture where all employees are empowered to make an impact. Learn more about Adobe life, including our values and culture , focus on people, purpose and community , Adobe for All , comprehensive benefits programs , the stories we tell , the customers we serve, and how you can help us advance our mission of empowering everyone to create. Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other protected characteristic. Learn more. Adobe aims to make our Careers website and recruiting process accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email [email protected] or call [phone]. AI Use Guidelines for Interviews: Our interviews are designed to reflect your own skills and thinking. The use of AI or recording tools during live interviews is not permitted unless explicitly invited by the interviewer or approved in advance as part of a reasonable accommodation. If these tools are used inappropriately or in a way that misrepresents your work, your application may not move forward in the process. At Adobe, we empower employees to innovate with AI — and we look for candidates eager to do the same. As part of the hiring experience, we provide clear guidance on where AI is encouraged during the process and where it’s restricted during live interviews. See how we think about AI in the hiring experience .

Requirements

• 7+ years of experience as a Product Manager or Business Product Owner within a Go-To-Market Business function at a SaaS company
• Deep expertise with either Microsoft Dynamics CRM or Gainsight is required
• Broad and practical knowledge of business architecture frameworks, methodologies, and tools , including capability mapping, value streams, operating models, and process documentation standards.
• Proven ability to infuse AI and automation into capability build, bringing to bear new technologies to improve efficiency, accuracy, and scalability.
• Outstanding interpersonal and communication skills, with the ability to build trust, influence collaborators, and foster alignment at all levels of the enterprise.

Responsibilities

• Architect the future state sales capabilities to drive scale, compliance and agility
• Serve as the expert for your product and advisor for the business as we transform sales processes and capabilities
• Define and the product roadmap for sales-related capabilities, aligned with company goals and sales strategy
• Partner closely with the Sales business to find opportunities and translate business needs into capabilities and business requirements
• Gather, document, and prioritize business requirements, including writing clear and actionable business requirements documents (BRDs) and user stories
• Partner closely with IT to drive end-to-end product lifecycle from discovery through delivery, launch, and iteration
• Act as the voice of the business and end-users, balancing collaborator needs with technical feasibility

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees