CRM Product Owner II

Patterson Dental Supply•St Paul, MN

About The Position

Patterson isn't just a place to work, it's a partner that cares about your success. One of the distinguishing marks of our company is the talented people who embrace the people-first, always advancing, and results-driven culture. Professional growth abounds in this motivating environment. We value the diverse talents and experiences our employees bring to Patterson and believe that they build a stronger and successful organization. The Product Owner II is responsible for leading a product or set of product features through road mapping, design, and development phases of product lifecycle. This role manages the product line internally day-to-day, using agile methodologies to define release product needs and features in alignment with product strategy. They work closely with product stakeholders to develop specifications for consumption by development teams and clearly communicate the product vision, roadmap, and customer value.

Requirements

Bachelor's Degree Information Technology, Business Administration or Business Area of Supply Chain and Logistics or equivalent education and/or experience
2 years Experience with packaged CRM applications focusing on pre-sales processes.
Experience in one or more of the following: IT process design, product design, product planning, or project planning in a technology organization.
Experience with Agile methodologies or Scrum framework
Strong verbal and written communications; ability to communicate effectively at multiple levels in the organization
Strong analytical and problem-solving skills; critical thinking and a data-driven approach to decision-making
Strong organizational, attention to detail, and follow-up skills; ability to effectively prioritize and handle multiple assignments and meet assigned deadlines
Ability to work effectively within a team and as an individual contributor in a fast-paced changing environment
Communicate/Hearing
Communicate/Talking
Learn New Tasks or Concepts
Make Timely Decisions in the Context of a Workflow
Complete Tasks Independently
Maintain Focus
Remember Processes & Procedures
Stationary Position (Seated)
Vision

Nice To Haves

3 years Experience implementing packaged SaaS CRM solutions (Salesforce preferred), including requirements, design, configuration/development, and go-live activities
Knowledge of Microsoft Azure Dev Ops or similar SDLC management tools
Knowledge of distribution and service within the animal health and dental industries, including equipment, software, merchandise, and pharmaceuticals, is preferred
Knowledge of Salesforce pre-sales capabilities and data model (Leads, Opportunities, Accounts/Contacts, Quotes, CPQ) and how they support lead-to-cash business processes.
Knowledge of overall Salesforce capabilities and ecosystem—core platform features, data model, automation, security, reporting, and AppExchange.
Working knowledge of large-scale enterprise application ecosystems and integration patterns (e.g., SAP, Informatica, Workday, Microsoft Azure).
Certified Scrum Product Owner (CSPO or similar agile certification) Upon Hire
CRM: Salesforce Certified Business Analyst Upon Hire

Responsibilities

Partner cross-functionally to maintain a roadmap based upon product and release strategy
Collaborate cross-functionally to prioritize product backlog provide input on timing and readiness for planned production releases
Create and facilitate feature requirements, user stories, and user interface design changes; work with technical teams to ensure readiness for development
Approve sprint deliverables, balance feedback and ensure solutions meet product requirements and enable overall product health
Coordinate and assist with beta process and resolution of product resolution issues across stakeholders and development team
Identify and manage risks at the release and iteration level in partnership with team managers
Assist with quality related tasks and complete quality training as required for products under scope of regulatory quality management
Ensure that training content is created and delivered for new product functionality; provide customer production issue escalation assistance and oversight to ensure resolution
Participates in, and may lead, daily stand-ups, refinement, story review, sprint planning, and retrospectives
Stay current with industry trends, platform roadmaps, technological advancements, and best practices in product ownership and product management
Comply with Company and department policies and standards; performs other duties as assigned
Partner with the Product Manager to draft and manage the roadmap based on the business and release strategies
Provide domain expertise to assist with user experience planning
Participate in (and in some cases lead) customer and vendor meetings